1Go Casino: not withdrawing funds since 15.03.2024, account under review for 2370 USD

1Go Casino: not withdrawing funds since 15.03.2024, account under review for 2370 USD

Resolved
Disputed casino
Reason
Payout delay
Amount
$2370
Author
rasemon91
Status
Resolved
Date
3/18/24, 12:35 PM
Details Discussion Statistics Others Author

Complaint from rasemon91 to 1go Casino dated 3/18/24

rasemon91
rasemon91

Hello! A couple days ago I made a deposit of 150 USD in Doge coins. Got lucky and hit about 2 thousand dollars. At first I just wanted to check whether the project pays out any money and requested only 90 bucks for withdrawal, planning to play with the rest. The withdrawal was automatically canceled in about a minute supposedly to “confirm the crypto wallet”, I’ve been on different projects but I’ve never seen that wording before – why would they need to check a crypto wallet, what does that even give?? Then they said I needed to attach documents, which I did right away. Their system afterwards showed verification as “fully completed at 100% and all functions open, including withdrawals”, so I decided that even if I manage to cash out from this account, I definitely wouldn’t play on this 1GO with “the fastest payouts” anymore and put the whole balance up for withdrawal. Almost immediately the payout was canceled again.. Now they needed a video call for some reason, despite having already stated that verification was “fully completed”. I’m currently on vacation and had to go to a hotel so the WiFi would be stable enough for the call, I did the call and the operator said everything is now 100% fine and they had checked my information, asking me to show them my documents. Tried to withdraw again. It’s been almost 24 hours now, the payment still shows as processing, the manager in chat says the verification timeframes are not regulated and usually take up to 72 hours, but that’s not certain… In total I spent almost the whole day on verifications, several different ones, they literally lied to me that payouts are now OK and they won’t let me withdraw money, not even bothering to come up with additional pretexts, just “timeframes are not regulated”. Not a single foot on this shameful 1GO anymore and other Royals projects, they are 100% scammers and they also waste people’s time, giving hope that verification will help, they refuse to provide the chat correspondence. Don’t repeat my mistake, you’ll lose money, and their praised RTP is just numbers and pictures – you won’t be able to withdraw it. It’s a pity I fell for the nice-looking site interface and watched other streamers play – either they don’t know they’re promoting scammers, or they do it on purpose, I don’t know. Considering there is also Stake, where they withdrew 10k bucks for me within a minute, I thought it important to write this review, because if even one person after this decides not to play there after my feedback, I’ll have done a good thing to reduce the scammers’ motivation at 1GO to cheat people!

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Payout delay Total complaints: 5762
Resolved Total complaints: 13125
Coverage Views: 518
Casino Complaint

Discussion process (3)

avatar-3519
Administrator
Rank
18
Reputation
2 858
Publications
64 614
Subscribers
113
Registration
Nov 14, 2015

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avatar-47967
Representative
Rank
7
Reputation
242
Publications
2 155
Subscribers
5
Registration
Aug 26, 2019

Hello, dear player! Your payout was under additional verification. We want to note that the last payout was made in full. Going forward you should not have any problems withdrawing funds.

Respectfully,
1Go Casino!

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avatar-3519
Administrator
Rank
18
Reputation
2 858
Publications
64 614
Subscribers
113
Registration
Nov 14, 2015

Complaint resolved

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Casino Complaint

Complaint statistics against 1go Casino

Solved problems
49 from 50
Percentage solved
98 %
Avg complaint life time
10.4 дн.
Avg claim amount
$3181.4
Casino Complaint

Claims against 1go Casino

Resolved
1go Casino
1go Casino
Violation of casino rules
Claim Amount:
$115
3 months ago
Good afternoon. I cleared the bonus at this casino, the amount came to 7,510 rubles, then I requested a withdrawal and t [...]
Resolved
1go Casino
1go Casino
Payout delay
Claim Amount:
$136753
4 months ago
Good morning and hello. Please help me solve the problem once again, thanks in advance 1Go casino Everything was basi [...]
Resolved
1go Casino
1go Casino
Payout delay
Claim Amount:
$563.2
5 months ago
I have been playing at this casino quite a bit, had wins and losses, and never had any problems with withdrawals or depo [...]
Resolved
1go Casino
1go Casino
Deposit not credited
Claim Amount:
$211
5 months ago
Hello! On 24.05.26 I topped up my balance with 15000 rubles at the 1GO casino. The money never showed up in my balance. [...]
Resolved
1go Casino
1go Casino
Payout delay
Claim Amount:
$1198
5 months ago
At 1GO casino there were two withdrawals of 50,000 each The payout was split into 3 transactions each: 5,000 5,000 40,0 [...]
Resolved
1go Casino
1go Casino
Canceled payout
Claim Amount:
$400
5 months ago
The 1st casino won’t withdraw my money. Support doesn't answer, I uploaded verification documents and they were confirme [...]
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Casino Complaint

Publication details

Parameters Posted on our site
Date added March 18, 2024 at 9:35 AM
Last revision March 18, 2024 at 3:06 PM
Views 518
Casino Complaint

Complaint Author

Parameters 1go Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
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