1Win Casino: my $950 payout not processed since 04.03.2024
Complaint from Iskandar1929 to 1Win Casino dated 3/12/24
On March 4, 2024 I submitted a withdrawal request, and it still shows the status “Pending”, amount 12 000 000 Uzbekistani soms. I wrote to 24/7 support on the site about the withdrawal and received the reply (Thank you for waiting. Strange, there should be no problems with the withdrawal 🤔, I forwarded the information to the technical department so the guys can figure out what’s going on.
As soon as we resolve the issue, we will notify you by the email you provided in your account – the message may land in the “Spam” folder.), it’s already been 8 days and there has been no notification yet. When I contacted them again they told me to write to the security email, I immediately received a reply (Within 14 days you will be sent a letter with the results of the review of your gaming account (the maximum response time, if additional checks are required, may reach 30 days from the date of the request. Please note that in accordance with clause 11.4 of the Terms of Use of the site, General Terms and Conditions section, the ability to withdraw funds from the Client’s account may be restricted during the verification period.), they requested information (a selfie with my passport) – I provided it without delay, and was told to wait. Support in the official chat replied that by regulation withdrawal times are up to 48 hours from the time of the request, the time passed and on repeated contact they directed me to send a message to the email, to which there has still been no response.
According to the site rules, nowhere in the rules are 14 days or 30 days specified, as was stated in the reply to my email. They are blatantly ignoring my emails and not replying at all. I ask for help to promptly resolve this situation and to take certain measures regarding the security service security
Discussion process (7)
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Claims against 1Win Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 12, 2024 at 3:23 PM |
| Last revision | March 18, 2024 at 8:25 AM |
| Views | 470 |
Complaint Author
| Parameters | 1Win Casino complaint prepared and published |
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| Published by |
4LUCK
Publisher
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| Complaint Author |
Iskandar1929
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
I reviewed the rules of 1win casino, and yeah I found clause 27.1 there, which talks about waiting 14 days and 30 days, but I did not contact them by mail with a complaint – according to that clause of the rules, a contact requires the nature of the complaint. I contacted them about a withdrawal, and there’s still no response
Hello, it’s been 12 days since I submitted a withdrawal request, the withdrawal has been pending this whole time, support doesn’t respond and just ignores my messages, the reply is a template “please wait for a response shortly” – I can’t understand what’s causing the delay with my withdrawal, how long am I supposed to wait and be left in uncertainty, I’ve lost a lot of money playing only at 1 win casino, I never managed to withdraw, and I just won a small amount and ran into a withdrawal problem, I’m very worried about my winnings, because as I said I’ve only been losing and never could withdraw, my ID is 32530222, I ask you to help in my situation and urgently contact the casino staff to resolve my issue, thanks for the support.
if I had known earlier that this place is on the blacklist, I wouldn’t have played in this casino even with the money I already lost, and I wouldn’t have invested any more money. As for you 1win, ignoring my emails won’t get you anything good – return my winnings. It’s not even the money I lost playing with you, have I really lost everything and can’t even get back part of what was lost? Please help me, I’m on the edge and ashamed in front of my loved ones, nobody believes anymore that I won any amount because I can’t withdraw it
Hello!
The verification of your account has been successfully completed; your account is now operating normally and you have full access to the site’s functionality.
Sincerely, the 1win team.
Thank you, the issue is resolved, you can close it
Complaint resolved