1Win Casino: won't allow withdrawal and won't provide information about $50
Complaint from Admiral to 1Win Casino dated 4/16/24
Hello, the problem is that they have been stalling a payout equivalent to $50 for a long time. Previously withdrawals took about 5 minutes, which is why the long delay confused me. I wrote to support but got no reply; when I called the phone number they told me to complete email verification. Finding an answer on the site in the support chat with quick replies, the bot said that if there is a red mark next to the email in settings you need to change it, but as you can see in the screenshot there is no such mark.
I will also provide the account number (Account #6639301)
Discussion process (10)
Complaint statistics against 1Win Casino
Claims against 1Win Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 16, 2024 at 6:56 AM |
| Last revision | April 22, 2024 at 8:17 AM |
| Views | 441 |
Complaint Author
| Parameters | 1Win Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Admiral
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
The payout is still pending. Now there’s a yellow icon saying I need to change my email, but as soon as I go into settings that dot disappears like nothing ever happened. And on top of that they even disabled tech support
Support works “great” – they say to write an email and you’ll get a reply within a maximum of 24 hours, but more than 24 hours have already passed. I called tech support at the number and they told me to send the chat because they’re really stalling and in the chat they start feeding you some breakfasts like the answer will be within 14 days. I don’t even know who to believe. They’re in no hurry to respond to the ticket.
Hello!
Please complete verification to confirm your identity by contacting the email address of our company security( @ )1win( . )xyz.
Sincerely, the 1win team.
Published: April 17, 2024
You never reply there. Do I need to send my passport ?
I canceled the previous payment, topped up, I’m ready to go through verification – just explain what I need to send because I wrote you an email about verifying my email. They told me about it on the phone; if I need to send my passport then just say so
Finally got a reply from them by email. Sent them all my passport details, etc. etc. Let’s see how fast it goes – I’ll let you know when there’s any update
Well, la over, it’s hard to withdraw a small amount; to them it’s a joke casino
Published: April 19, 2024
Hello!
Following the review, your account was blocked for violating clause 9.7 of the Site Usage Rules, section “General terms and conditions (hereinafter – the Rules): If a betting participant commits fraudulent actions against the bookmaker company (multi-account, use of software to automate bets, betting on arbitrage situations, if the gaming account is not used for placing bets, abuse of loyalty programs, etc.), the bookmaker company reserves the right to put an end to such fraudulent actions.
We strictly adhere to the rules and encourage our players to do the same. Therefore, we never make unfounded decisions.
Sincerely, the 1win team.
The player has alts
Complaint dismissed