7k Casino: account blocked due to deposit from someone else's card and $4,041 not paid out
Status
Rejected
Date
3/18/24, 1:51 PM
Complaint from Murashkin18 to 7k Casino dated 3/18/24
Murashkin18
I topped up the account with someone else’s card because there was no money on mine and after that they refused to withdraw my money
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Discussion process (3)
Casino Complaint
Complaint statistics against 7k Casino
Solved problems
469 from 471
Percentage solved
99.6 %
Avg complaint life time
7.4 дн.
Avg claim amount
$1227.3
Casino Complaint
Claims against 7k Casino
On the reaction of casino: 43 Hs
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Hello, on 18.09.2026 I made a deposit at 7K Casino, the money was debited from my card, but it never reached my account. [...]
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7K Casino has been driving me crazy since the 19th and still has not paid out 99,000 rubles in crypto TRC20, using the s [...]
On the reaction of casino: 43 Hs
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Two deposits are stuck, I have already been waiting three days for one, and support cannot solve anything. Top-up via SB [...]
Resolved
7k Casino
Good afternoon, the withdrawal is delayed, the account was put under review on 8.09.2026, before that payouts were going [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 18, 2024 at 10:51 AM |
| Last revision | March 19, 2024 at 9:44 AM |
| Views | 203 |
Casino Complaint
Complaint Author
| Parameters | 7k Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Murashkin18
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Using payment methods that do not belong to you is a strict violation of any casino’s rules.
A complaint has been filed with the casino
Player profile is blocked under clause 8.3.
8.3. We do not accept funds from third parties: friends, relatives, or partners. The player must deposit funds only from their own account, bank card, or a system registered in the name of the player. If facts of violation of this condition are detected – all winnings may be confiscated.
The player’s balance was topped up using cards with three different cardholders, which is a gross violation of the casino rules.
A casino representative reviewed the player’s support inquiries. Support notified the player that using third-party cards is prohibited.
Also, do not confuse account verification and a check. The purpose of verification is to establish the identity of the account holder and confirm the documents and payment methods used. Passing verification is not confirmation that a withdrawal will be processed. Passing verification only means that the necessary documents were provided at that time.
The casino’s decision remains unchanged, the player profile is blocked.
The player violated one of the casino’s most important rules.
Complaint dismissed