7k Casino: delayed payout since January, then paid part and wrote off the bulk of the balance as $2,042
Status
Resolved
Date
4/5/24, 11:46 AM
Complaint from ilshatkarimov87 to 7k Casino dated 4/5/24
ilshatkarimov87
They delayed the payout since January 2024, I went through numerous verifications, never got the money, today I logged into the casino and there’s no money in the account! all information is in the attached photos, part was withdrawn, the rest was just written off!
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Discussion process (7)
Casino Complaint
Complaint statistics against 7k Casino
Solved problems
469 from 471
Percentage solved
99.6 %
Avg complaint life time
7.4 дн.
Avg claim amount
$1227.3
Casino Complaint
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 5, 2024 at 8:46 AM |
| Last revision | April 10, 2024 at 8:35 AM |
| Views | 333 |
Casino Complaint
Complaint Author
| Parameters | 7k Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
ilshatkarimov87
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
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Complaint sent to the casino
Good afternoon, we are clarifying the final details of your complaint. We’ll try to get back to you with a response as soon as possible.
Good afternoon! In your case the deduction was an error.
Your account fell under rule 27.4 regarding the limitation of winnings obtained from bonus funds, however it should not have been applied to your win.
We apologize for the inconvenience, the funds have been credited to your account.
Please create withdrawal requests for 35-40 thousand each, we will try to process them as quickly as possible.
Dear player, please create withdrawal requests so we can process your winnings 🙂
Published: April 8, 2024
Submitted withdrawal requests
The player’s withdrawal has been fully processed. Have a good day 🙂
Complaint resolved