7k Casino: deposit of 50,000 RUB not credited since 16.04.2024
Complaint from alex00183 to 7k Casino dated 4/19/24
On March 16 I topped up my Account at the casino 7k for the amount of 50,000 thousand RUB from my card, the money was debited but did not arrive in the gaming Account.
After that I contacted support, they said to wait an hour, but as expected nothing arrived, I sent the receipt to support, they said to wait a couple more hours..
Then I contacted support again repeatedly and sent complaints to their email, I get template replies – wait, we are looking into it, only now they ask for additional time of 5 days.
Before this payment on March 16 I topped up the balance by 450,000 and there were no problems, the money arrived to the balance instantly.
On repeated contacts with support and by email they say template phrases and no specifics.
I ask you to help me get my money back to my card or to the gaming balance
Discussion process (7)
Complaint statistics against 7k Casino
Claims against 7k Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 19, 2024 at 10:40 AM |
| Last revision | April 22, 2024 at 7:53 AM |
| Views | 598 |
Complaint Author
| Parameters | 7k Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
alex00183
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Good afternoon, unfortunately at the moment our service is experiencing disruptions with payment cards. We are already working on fixing this issue.
We can see that on 18.04.24 a task was created to locate your deposit. Unfortunately, searching for a deposit is not a quick process and can take several days. Please wait, we will definitely notify you when the deposit is found.
Published: April 19, 2024
Dear representative of 7K Casino, another canned reply from you again, nothing new!
The payment receipt was sent to you immediately to confirm the payment, the money was debited from the account
In other projects, if similar situations arise, they are resolved within at most an hour after providing the payment receipt.
Delaying things speaks to a disgusting attitude toward your customers and an unwillingness to resolve the issue promptly.
Published: April 19, 2024
The casino does not process payments itself. We have sent a request to the payment provider to locate the transaction. Usually resolving such issues takes 2-3 days, rarely up to 5 days.
We are working on resolving your issue. Please wait for the credit; your deposit will definitely be located and credited to your account.
Another day has passed, the deposit hasn’t been credited.
What’s more, when I contacted casino support again, the manager replied that he can’t say the timeframe for resolving the issue .. just wait, plain and simple..
Maybe the casino representatives here will answer when they’ll credit the deposit to the account? And what’s the problem?
We can see by the transaction IDs that the payment was credited on 21.04.24 11:58 MSK.
The complaint is resolved.
Complaint resolved