7k Casino: help with verification, my photos have been rejected 10 times and they won't pay out $300

Complaint sent to the casino

Good afternoon! Please send the photo with your passport again – do not cover your ears or cheeks with the passport.

The player was verified.

The casino deducted 4,296 rubles from your balance under rule 27.4, according to which the maximum transfer from bonus balance to real balance may not exceed x10 of the prize amount.
We apologize for the inconvenience and that the deduction was made manually. We expect that next week the bonus balance restriction will already be automated.
Also, the wagering conditions for the bonus were written in the terms of the bonuses you used.

Please edit the amount of the withdrawal requests so we can process your win. Expect the crediting no later than 30.03.24

For your convenience I attach the rule:
27.4. Bonus balance for different types of prizes is wagered according to individual rules. Namely:
For cash prizes: the maximum amount a user can wager is x10 of the prize amount. That is, if you received a bonus of 1,000 rubles*, a player can withdraw winnings of no more than (1,000 x 10) 10,000 rubles.

*Example calculation of the cash bonus amount:
Win in KF: Bonus 200%
Deposit made: 500 rubles
Bonus amount: 500 × 200% = 1,000 rubles

For free spins: the maximum wagering amount is x10 of the prize amount. To calculate this amount, you need to multiply the number of free spins by their stake size.
For example: 50 free spins at 10 rubles = 500 rubles.
Thus, the winnings that a user can withdraw by playing with the received free spins will not exceed (500 × 10) 5,000 rubles.

The player’s winnings have been fully processed. Have a good day! 🙂

Complaint resolved