7k Casino: help with verification, they've rejected 10 different photos and won't pay out 595,000 RUB
Status
Resolved
Date
3/26/24, 1:51 PM
Complaint from Miki_Mays98 to 7k Casino dated 3/26/24
Miki_Mays98
7k Casino: help with verification at the casino, they have rejected my photos 10 times already and won’t pay out 595,000 rubles
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Discussion process (33)
Casino Complaint
Complaint statistics against 7k Casino
Solved problems
469 from 471
Percentage solved
99.6 %
Avg complaint life time
7.4 дн.
Avg claim amount
$1227.3
Casino Complaint
Claims against 7k Casino
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On the reaction of casino: 43 Hs
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Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 26, 2024 at 10:51 AM |
| Last revision | April 5, 2024 at 8:48 AM |
| Views | 1,148 |
Casino Complaint
Complaint Author
| Parameters | 7k Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Miki_Mays98
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
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Complaint has been sent to the casino
Good afternoon, you need to attach Your photo with your passport in the best resolution. Without a certificate and card.
You need to be closer to the camera. Due to low resolution the passport details are blurred.
Please provide a new photo with your passport.
Published: March 26, 2024
I’ve provided everything, take a look!!
The player’s profile has been verified. I’m checking the information regarding the timing of the funds being credited and will get back to you with an answer shortly.
Published: March 26, 2024
Thank you very much, I hope with your help they’ll withdraw the money just as quickly as they verified the account !!!
Thanks for waiting. Your profile has been verified. Expect the winnings to be credited.
Estimated payout speed – 100,000 rubles per day.
Published: March 26, 2024
For some reason I can’t make any more withdrawals, it shows an error
Published: March 26, 2024
Could you send a screenshot or a video of the error? We’ll take a look at what’s going on.
As far as I know, there shouldn’t be any limits on the number or amounts of withdrawal requests on the site.
Please try again.
Regarding payout speed – it applies to your entire current win, so don’t worry about creating new requests, they won’t affect processing speed.
Published: March 26, 2024
Sent you in a private message
Published: March 26, 2024
Thanks a lot, I really hope this will be true )
I’ll close the ticket after withdrawing all the funds, thanks for understanding )
I just made one more withdrawal, check the timeframes, and give an up-to-date answer
They promised to pay out 100 each, yesterday they paid out only 75
Published: March 27, 2024
Dear player, the application status “In processing” means that the casino has already sent the funds and they are being processed by the payment provider. The casino cannot influence the speed of transaction processing.
Yesterday 100 000 rubles were sent, 75 000 rubles were processed, and a transaction of 25 000 rubles was in processing. At the time of writing this message the transaction had been processed.
Published: March 28, 2024
Also the provider is canceling my withdrawals, could you help me?
Published: March 27, 2024
So it looks like there should be 100 today too, but so far nothing has come.
Again 100k – no withdrawal in a day
Published: March 28, 2024
Good afternoon, yesterday you actually received only 75,000 rubles, as well as 25,000 rubles sent on Tuesday.
I notified the finance department that an amount lower than agreed was processed. Please wait for new arrivals.
Published: March 28, 2024
Your finance department seems to be sort of not working properly
Published: March 28, 2024
There are no such deposits!!!!
Published: March 28, 2024
Dear player, today you received 30,000 rubles, the casino has already sent 105,000 rubles and they are with the payment provider.
As I already wrote Above, the casino cannot influence the processing time of the funds after it has sent the payout.
Published: March 29, 2024
Today the funds are, for some reason, not in processing
Published: March 29, 2024
Your payout from yesterday has already been credited to your account.
Unfortunately, I don’t know what time they will send your winnings today. It will be today.
Published: March 29, 2024
There is currently 105,000 rubles pending. Please wait for the funds to be credited.
The casino has sent the funds and cannot control the timing of the credit by the payment provider.
Published: March 30, 2024
The promised 100k rubles a day still hasn’t happened
Good afternoon, the money still hasn’t come through
Could you speed up this process
The promised 100k rubles per day still haven’t shown up 🤦♂️🤦♂️🤦♂️
Dear player, since verification you have received 370,800 rubles. 225,000 rubles are in “Processing” status. Your balance no longer allows creating withdrawals.
The casino cannot influence the processing speed of withdrawals, since the “Processing” status means the casino has already sent the money and it is on its way.
Usually funds are in processing for anywhere from a few minutes to a few hours, less often – up to five business days. There is no reason to worry, your winnings are on their way.
Published: April 1, 2024
They’ve started canceling payouts, they don’t do what they promised
Published: April 1, 2024
Thanks, we’ll see what the reason is. Transactions that are still pending may still go through, let’s wait.
We’re doing everything we can to make the payout successful. If an error occurred somewhere, we’ll find out what’s going on and send the funds again.
As of now, 510 800 rubles have been paid out, 85 000 rubles are still being processed.
Please wait for the funds to be credited.
Good afternoon, your last transaction for 40,000 rubles has been returned as unsuccessful. You can create a new withdrawal request or use the funds in the game.
So far the player has successfully withdrawn 545,800 rubles.
The player chose to use the remaining 40,000 rubles in the game. Complaint resolved 🙂
Complaint resolved