7k Casino: operators promised a withdrawal but it never happened for 2,900,000 RUB
Complaint from Staskurlovich11111 to 7k Casino dated 3/19/24
Hello, they blocked my account, they paid out 945.000, within a month questions arose about topping up the casino balance with a card that does not belong to me, I originally told the operators that the card is not in my name and in response I was told that the main thing is that withdrawals go to your card, I was withdrawing money to my own card, I didn’t deceive anyone, I uploaded all the requested documents and as a result the account was blocked with a balance of 2.900.000, the casino is trying by all means to cheat its players, dragging out payouts and doing everything to avoid paying money, I ask for your help to influence this casino
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Complaint statistics against 7k Casino
Claims against 7k Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 19, 2024 at 8:42 AM |
| Last revision | March 21, 2024 at 7:40 AM |
| Views | 495 |
Complaint Author
| Parameters | 7k Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Staskurlovich11111
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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In general, in any casino one of the main rules is the use of payment details that belong only to the account owner.
The question is why the casino operators answered you like that….
A complaint has been sent to the casino
Published: March 19, 2024
Hello dear VyacheslavLenin yes that’s exactly what the operator Svyatoslav said – that the casino is ready to meet players halfway, the main thing is to provide documents; as soon as the documents were provided the account was blocked
I’m attaching photos of the screenshots
As a result of the profile check the player was blocked for using third-party details.
This player had previously filed a complaint – 08.02.24, after which his winnings were checked for use of schemes and bonus abuse. The casino did not find any violations and the payouts began – 35 000 rubles daily. To date the player has withdrawn winnings totaling 994 000 RUB.
On 11.03.24 missing documents were identified – the player received a request to confirm the card *4532 used for the deposit, since the transaction receipt did not contain the cardholder’s name. Because the player did not respond to the request, on 13.03.24 the payouts were suspended. On 15.03.24 the player provided the necessary documents, the profile was verified and was in the queue for review. On 18.03.24 the casino made the decision to block the player’s profile for using third-party details.
The casino also reviewed the actions of the support staff. Support agents did not make promises of withdrawals, and do not have the authority to make such statements. The following phrases were used:
1) “You need to use your cards as the profile owner so there won’t be any additional questions, because they might arise”
2) “Upload it as is, we are ready to meet you halfway and consider this issue”
In summary, the player used third-party details, and due to the casino staff’s inattention managed to remain up by 990 000 RUB, which we congratulate him on.
The casino has drawn conclusions from the situation and will more carefully verify the details of deposit cards.
Have a nice day!
1. 945.000 has been withdrawn – it no longer adds up
2. when I won a large sum there was immediately a conversation with your operator where I immediately said that I topped up funds not from my own card, in the end I was told that the main thing is that the withdrawal should be to your card in your name, after which I verified the account in my name! the card I used to top up the balance is linked to my phone number and my email!
3. when they requested details for card 4532 there was also a conversation with the operator who told me it’s nothing serious, this happens, we accommodate players, upload documents not in your name!
4. my total winnings were 6 million and I didn’t just sit and wait for them to pay me, I was playing and earned platinum Joker status,
5. the operator said there would be a check of the person to whom card 4532 is registered in order to identify a duplicate account, the account was created only once and was accessed only from my phone!
Throughout your activity on the project you successfully withdrew 994 000 RUB.
Conversations with support were listened to. I described above the verbatim wording of the phrases spoken by the support service.
You are also misinterpreting the verification process. Verification is necessary to establish identity and collect the required documents. Passing verification only means that the documents needed at that time were collected. This error actually occurred because the verification service did not request the necessary document immediately. If the use of third-party cards had been detected earlier, the withdrawal would not have happened at all.
Once again, congratulations on your successful withdrawal of 990 000 RUB. You ended up with a solid profit, despite breaking the rules 🙂
Unfortunately, using third-party payment methods is a strict violation of the rules of ANY casino…
It’s a pity that the player didn’t take that into account when funding their account in this case.
But in this case the complaint is dismissed