7k Casino: since 02.02.2024 requesting repeat verification and unable to withdraw 160,000 RUB

Good afternoon!
02.02.24 I submitted the first withdrawal request for 65,000 rubles
06.02.24 I received a request to verify documents
07.02.24 after 2 re-requests for documents, I passed document verification (screenshot attached)
08.02.24 I submitted a second withdrawal request for 95,000 rubles
29.02.24 1) the maximum withdrawal period set by the casino rules expired (from 08.02.24 to 29.02.24 I regularly asked “support” about approximate withdrawal times, but received standard form replies and links to the club rules)
I cannot provide screenshots, because the support history is saved only from 28.02.24 (screenshot attached)
2) I received an email notifying me of an account and withdrawal request review and apologizing for the inconvenience (screenshot attached), in response I sent an email asking to clarify the approximate review and payout times, which was ignored.
01.03.24 1) the status of part of the request for 15,000 rubles changed to processing, it was debited from the account. Support replied that 15,000 rubles were withdrawn from the balance and sent to the processing system. The money may arrive soon. (screenshot attached)
2) the status of one part of the 02.02 request for 15,000 rubles changed to “payment attempt error. contact support”. Support replied that part of the request is processing, part was canceled due to technical reasons, create a new request, but withdrawal times are calculated from the last request (screenshot attached)
05.03.24 I received an email asking me to upload:
1) Screenshots of the SBP personal account or a document confirming that the “phone number” and “email” details belong to you. The document/screenshot must show the owner’s full name and the detail itself.
2) Receipt for transaction 4541887. The receipt must show the following:
– Amount and date;
– Successful status;
– Sender;
– Recipient details.
In reply I uploaded and attached the following documents in the personal account:
1) Receipts from Tinkoff Bank for all top-up transactions to the casino + a certificate of the card agreement
2) a screenshot of the Megafon personal account showing the phone number, full name, date and service contract number, confirming the lawful use of the phone number provided at registration
3) a screenshot of the Google account personal area showing full name and email address and asked whether the provided documents were sufficient. No answer was received.
06.03.24 Confirmation of passing the 2nd verification in the personal account and support’s reply that verification was successful and for one of the parts of the 08.02.24 request for 25,000 rubles the funds were “successfully” sent and are in the transfer process and will arrive in my account within 5 working days. Other requests are active.
08.03.24 Another verification request and an email from support asking for the following:
1) Agreement confirming the “phone number” detail with stamps and signatures of the parties.
2) Screenshot of the SBP personal account or a document confirming that the “e-mail” detail belongs to you. The document/screenshot must show the owner’s full name and the detail itself.
3) A statement showing transaction 4541887 and the sender’s full name.
A long conversation with support, who could not clearly say what exactly was required from me for items 1-3. For item 1 they began to require a scan of the original “mobile commerce” agreement (I assumed they meant the service provision agreement and ordered a duplicate through the Megafon personal account, but processing the request takes up to 30 days)
For item 2 support could not provide information or an example of the required document, but I requested and attached (and duplicated by email) a certificate from Tinkoff Bank indicating the account number, card, full name, phone number, email address and confirmation of SBP activation.
For item 3 I uploaded a bank statement for the requested transaction in the Tinkoff Bank format to the personal account.
My follow-up email with questions to support about items 1 and 2 remained unanswered.
09.03.24 Notification of successful verification and confirmation from chat support that the withdrawal request is active and in the processing queue.
11.03.24 Another request for verification and documents:
1) Agreement confirming the detail +79282365356 with stamps and signatures of the parties.
2) Screenshot of the SBP personal account or a document confirming that the detail (previously provided by you for withdrawal) belongs to you. The document/screenshot must show the owner’s full name and the email itself.
3) A statement showing transaction 4541887 and the sender’s full name.
In the support chat they again demand that I contact the mobile commerce service and request an agreement with stamps and signatures of the parties.

I ask for assistance in successfully completing verification and the prompt withdrawal of funds in the total amount of 160,000 rubles.
Thanks in advance. All proofs will be provided upon request.