7k Casino: since 25.03.2024 they can't verify my account for a payout of $1,082
Complaint from Makar28 to 7k Casino dated 4/1/24
I created a withdrawal request on March 25. It has been sitting as “new” for 4 days.
I decided to complete verification myself, without being asked for documents, a day or two earlier. The first time the documents were rejected due to poor quality. That same evening I sent the photos again. The documents have been pending processing for 4 days. Support keeps replying the same thing – wait. I asked them to check whether the photos were good enough so I wouldn’t wait so many days for nothing, the answer was the same.
one operator says the withdrawal is available only after verification, another says verification does not affect the current request.
Discussion process (6)
Complaint statistics against 7k Casino
Claims against 7k Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 1, 2024 at 8:58 AM |
| Last revision | April 2, 2024 at 7:22 AM |
| Views | 273 |
Complaint Author
| Parameters | 7k Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Makar28
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Published: April 2, 2024
All funds have been credited to the account.
Thanks to this site !
Good afternoon, we are still clarifying information regarding your profile.
We will try to get back to you with an answer as soon as possible.
We apologize for the long wait. We needed time to carry out an account check. The details in your profile matched those of another player, and the casino needed time to sort it out. There is no link between the accounts, we can process your payout.
Account verification is not required at the moment. Please wait for the funds to be credited; we will send the money shortly.
If you still want to complete verification “for the future”, I can ask the verification department to review your information and, if something doesn’t fit, notify you promptly.
Published: April 1, 2024
Part of the payout has arrived, I’m waiting for the second one.
Thank you
Complaint resolved