7k Casino: two $260 withdrawal requests not paid since 07.04.2024
Status
Resolved
Date
4/24/24, 7:48 PM
Complaint from art_bi1 to 7k Casino dated 4/24/24
art_bi1
Hello!
On 07.04.2024 I submitted a withdrawal request, splitting it into two equal parts of 12,000 RUB each, but I still haven’t received the money. After repeatedly contacting the support agents I only got standard boilerplate replies (and with delays of 3-4 days), saying “the request is being processed, please wait”. My account is verified, and I have the highest loyalty level “Platinum Joker”. Please help me resolve my situation.
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Discussion process (5)
Casino Complaint
Complaint statistics against 7k Casino
Solved problems
469 from 471
Percentage solved
99.6 %
Avg complaint life time
7.4 дн.
Avg claim amount
$1227.3
Casino Complaint
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 24, 2024 at 4:48 PM |
| Last revision | April 25, 2024 at 1:01 PM |
| Views | 236 |
Casino Complaint
Complaint Author
| Parameters | 7k Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
art_bi1
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
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The complaint has been sent to the casino
Good afternoon, we need a little time to review all the details of your complaint.
We see that the account has been under review since 13.04, which is why all withdrawals have been suspended. However, the review period is indeed unusually long.
We are checking the information with the responsible manager. We will try to get back to you with an answer as soon as possible.
We apologize for the long wait and the lengthy review. Your profile has been reviewed, and the transactions have been sent for processing.
We see that the first transaction for 12,000 rubles has already been received. Please wait for the second transaction to be credited.
Thanks everyone for the prompt resolution, issue closed!
Complaint resolved