7k Casino: withdrawal of 78,900 RUB not processed since 15.03.2024
Complaint from KarpovArtem1 to 7k Casino dated 3/22/24
Hello. I have a problem with a withdrawal from 7k Casino. On 15.03 I made a deposit of 10000. Played a bit and got lucky, in the end I won 78900, and immediately put that money in for withdrawal. On the 16th they requested account verification, I completed it right away and within a few hours the account was successfully verified.
Then I wrote to support and they told me the deadline for the payout was 21.03 at 18:00, so I calmly started waiting. That deadline passed and of course nothing arrived. I wrote to support and nobody can say anything concrete – “wait”. I would like this situation resolved sooner rather than later, because you can end up waiting months for a withdrawal. (I’ve read reviews from other customers of this casino).
Thanks a lot, I hope for prompt help.
Discussion process (7)
Complaint statistics against 7k Casino
Claims against 7k Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 22, 2024 at 8:23 AM |
| Last revision | March 22, 2024 at 1:41 PM |
| Views | 216 |
Complaint Author
| Parameters | 7k Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
KarpovArtem1
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Good afternoon, I’m checking on the information regarding your complaint.
During periods of high load requests may be processed a bit longer. I have passed the information about the delay to the finance department.
Preliminarily – I don’t see any violations or reasons why the withdrawal wouldn’t have been completed. I will be able to provide more precise information during the day.
Thanks for waiting! We’ve reviewed your profile.
You completed verification on 16.03.24. Please note that if verification was requested – withdrawal processing times are counted from the moment verification is completed.
Your winnings will be processed shortly, no later than 23.02.24.
Have a nice day! 🙂
Published: March 22, 2024
From the 16th it’s 5 days, that makes the 21st. But thanks anyway, I’m waiting. Please don’t close the complaint until the funds arrive.
Published: March 22, 2024
Yes, but during periods of high load there may be small delays. That’s why the casino’s operating rules included an amendment for weekends.
The money arrived, thanks
Complaint resolved