BetAndreas Casino: account frozen with $43 balance since 30.01.2024
Complaint from MrZeexs97 to BetAndreas Casino dated 4/3/24
Good day! On 30.01.2024 my account at BetAndreas was frozen, I don’t know why, since verification etc. had been completed. I played in 2023, there were no problems, then I didn’t visit this bookmaker and Casino for a long time, decided to deposit 2400 and play a bit, after two bets the account gets frozen. I immediately wrote to the email and agreed to a Skype call, I already knew what this was, since I went through that procedure at Mostbet, but more than 60 days have passed, there’s no answer, when I try to write to them by email they send the same thing. What are you checking there? 2 bets?!
I understand one month, fine, but checking something for two months is nonsense, the data hasn’t changed, the account is personal, no multiaccounts etc, I didn’t break any rules. They just froze and have been holding the money for 2 months, I ask for assistance in resolving this issue.
Discussion process (4)
Complaint statistics against BetAndreas Casino
Claims against BetAndreas Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 3, 2024 at 6:20 AM |
| Last revision | April 10, 2024 at 1:02 PM |
| Views | 314 |
Complaint Author
| Parameters | BetAndreas Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
MrZeexs97
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Apparently this casino couldn’t care less about customers)
Hello, dear MrZeexs97!
Thank you for your feedback. Sorry for the long reply! We understand it’s unpleasant to find out that your account was frozen. Account verification is carried out by all bookmakers as one of the security measures for customers’ accounts. In our bookmaker the verification can take up to 60 days, and in rare cases longer. Account verification consists of a number of steps, each of which requires time. By registering on our site, you agree to these rules.
We have checked the information and are pleased to inform you that your gaming account was unfrozen on 03.04.2024 following the verification. Please confirm that the complaint is closed.
Have a good day!
Regards, BetAndreas.
Complaint resolved