BetAndreas Casino: unable to withdraw 100,000 RUB since April 11, 2024
Reason
Payout delay
Amount
$1100
Author
ExceptedError5
Status
Resolved
Date
4/15/24, 6:29 PM
Complaint from ExceptedError5 to BetAndreas Casino dated 4/15/24
ExceptedError5
Hello, Betandreas haven’t paid 100.000₽ for almost 5 days already, the request is stuck “In progress”, meaning they’ve passed it to the payment system, but what kind of processing for CRYPTOCURRENCY can take 5 days? I don’t know about you, but I don’t believe it. Please connect a casino representative.
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Discussion process (4)
Casino Complaint
Complaint statistics against BetAndreas Casino
Solved problems
25 from 26
Percentage solved
96.2 %
Avg complaint life time
8.1 дн.
Avg claim amount
$904.8
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 15, 2024 at 3:29 PM |
| Last revision | April 18, 2024 at 7:12 AM |
| Views | 390 |
Casino Complaint
Complaint Author
| Parameters | BetAndreas Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
ExceptedError5
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
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The complaint has been sent to the casino
Addition to the complaint:
They canceled my withdrawal in the end, I switched to another payment system, and it’s back to “in progress”, still nothing is paid out, do I have to wait another 5 days for them to cancel it again?) What’s the deal? They didn’t ask for any verification, if needed I’ll do it, but no – they’re just holding the withdrawal.
Hello, dear ExceptedError5!
Thank you for your feedback. We’re sorry that you encountered a problem. We always strive to improve our customers’ experience and look into any situation. We have received information that your withdrawal was successfully completed on 16.04.2024. Please confirm that the issue has been resolved.
Have a good day!
Best regards, BetAndreas.
Complaint resolved