CryptoBoss Casino: funded account with wife's card and had 128 USD deducted
Reason
Issues with refunds
Amount
$128.75
Author
fake2001
Status
Rejected
Date
3/19/24, 10:37 AM
Complaint from fake2001 to Crypto Boss Casino dated 3/19/24
fake2001
I activated a bonus code, then played through that bonus. There were no deposits on my account. To withdraw I had to make a deposit, since there was no money on my card. I took my wife’s card and deposited money into my account. I passed account verification, requested a withdrawal and they voided my balance and said that I violated the rules.
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Discussion process (11)
Casino Complaint
Complaint statistics against Crypto Boss Casino
Solved problems
86 from 86
Percentage solved
100 %
Avg complaint life time
4.5 дн.
Avg claim amount
$1321.3
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 19, 2024 at 7:37 AM |
| Last revision | March 21, 2024 at 3:24 PM |
| Views | 340 |
Casino Complaint
Complaint Author
| Parameters | Crypto Boss Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
fake2001
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Of course you broke the rules, and actually of any casino…
Everywhere and always, all payment methods must belong only to the account owner…
A complaint has been sent to the casino
Published: March 19, 2024
Alright. I broke the rules. So let them cancel the deposit, not the bonus that I played out without a deposit. I made the deposit only to be able to withdraw, not to win money from the deposit itself. Isn’t that right?
Published: March 19, 2024
That’s not how it works.
Published: March 19, 2024
Well, let’s approach this logically. I didn’t withdraw a cent from the deposit. And the deposit was made only for withdrawal. So now, what does the money won from the bonus have to do with it. The bonus was no-deposit.
Published: March 19, 2024
Because the rule you violated relates to one of the main licensing requirements and for that they deduct the balance and block the account.
Your issue is currently being discussed with the project, please wait.
Published: March 19, 2024
Awaiting further responses.🙂
Published: March 20, 2024
Good afternoon, fake2001.
You can find our Terms and Conditions in the bottom menu of the site.
I quote from there:
8.1. Only bank cards or e-wallets belonging personally to the Client are allowed for making deposits. The full name of the bank card holder, as well as the personal details in the profiles of any other payment methods used for deposits or withdrawals, must match the personal details on the Client’s account.
Please pay attention when reviewing our rules.
Your actions raised suspicions with our specialists, as they matched behavior patterns that are noted in such cases.
Sincerely, your CryptoBoss Casino team
Published: March 20, 2024
Okay. Let’s get to the point. Will there be a refund?
Published: March 21, 2024
Good afternoon, fake2001.
No, you broke the rules by trying to withdraw a no-deposit win via a minimum deposit using someone else’s card. Any casino will void the win in that case.
Regards, your CryptoBoss Casino team
Published: March 21, 2024
Okay,I have heard You.)
Unfortunately, the complaint was rejected