Daddy Casino: they won't accept re-verification and are delaying my withdrawal of 400,000 RUB
Status
Resolved
Date
4/15/24, 1:57 PM
Complaint from pavel99 to Daddy Casino dated 4/15/24
pavel99
Daddy casino won’t accept my documents, saying it’s because of too low quality, and refuse to withdraw 400 thousand rubles. Before that I had already completed full verification and withdrew fine, but as soon as I won a large sum, they again ask me to go through verification.
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Discussion process (15)
Casino Complaint
Complaint statistics against Daddy Casino
Solved problems
90 from 90
Percentage solved
100 %
Avg complaint life time
4.8 дн.
Avg claim amount
$658.4
Casino Complaint
Claims against Daddy Casino
Rejected
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Good afternoon, on 30.06, from the account whose login ,a withdrawal was made on 30.06 at 15:47:52 for the amount of 262 [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 15, 2024 at 10:57 AM |
| Last revision | April 23, 2024 at 6:16 AM |
| Views | 1,691 |
Casino Complaint
Complaint Author
| Parameters | Daddy Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
pavel99
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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The complaint has been sent to the casino
Published: April 15, 2024
I barely got through the re-verification (they said I’d never done it before); now withdrawals take forever, they write: “Thank you for waiting. Your withdrawal request is currently under additional review, which is a standard procedure in accordance with our ‘Know Your Customer’ policy. This review is conducted periodically to ensure security and protection against fraud”
Published: April 15, 2024
I’ve been playing on the project since the launch, there weren’t problems like this before
Published: April 15, 2024
I’ve already withdrawn to this card many times, even large amounts, but as soon as I won a pretty decent sum for me, some kind of problems pop up
At the moment the verification of your account has been completed successfully and no additional verification is required. As we can see, your withdrawal requests are undergoing additional checks by our security department. Completing the check will take some time, after which your requests will be processed. These checks are necessary to ensure the security of your account and the payment of the winnings received. We apologize for any inconvenience caused.
Published: April 17, 2024
How much longer do I have to wait? It’s already been 3 days
Published: April 18, 2024
They’ve been stringing me along for more than three days and still haven’t paid out anything, even though the rules say withdrawals are up to 72 hours
At the moment your account is undergoing an additional security check, which is regulated by our rules, namely the Terms and Conditions section, clause 5.3.
You don’t need to worry – once the verification procedure of your account is completed your withdrawal requests will be processed. Unfortunately, this is not a quick process and it takes time. Thank you for your understanding.
Published: April 19, 2024
every support person writes differently, then the provider has my withdrawal, then the security service, make up your mind
Published: April 19, 2024
why is it so hard to get a withdrawal from you, as if I won from bonuses, no, I deposited my own 150k and made 400k, and now you don’t want to withdraw, what a terrible attitude toward players
It’s been seven days, and there’s still no withdrawal
Published: April 21, 2024
I have the maximum loyalty level and it says accelerated withdrawal,I see how accelerated it is ,I’ve been waiting for a week already
Everything has been withdrawn, you can close the complaint
We apologize for the long wait, but this payout required an additional review.
At the moment the review has been completed successfully, after which the withdrawal was successfully processed on our side. The funds should already have been credited to your account.
Complaint resolved