FastPay Casino: not paying out since 05.04.2024 and offering no alternative for a $108 payout
Complaint from Vitaldeluxe to Fastpay Casino dated 4/8/24
Hello, Fastpay casino is not paying out the winnings and keep giving the same excuses (wait, the specialists from the finance department are already processing your withdrawal). How long should we wait!? Almost 72 hours have passed. Also the casino does not provide an alternative withdrawal to a crypto wallet in this situation, since this is not the first complaint about this casino regarding withdrawals to Russian bank cards, the casino doesn’t learn anything and keeps making excuses, they accept deposits in fiat currency, but they don’t have the ability to withdraw these funds to cards. And a question to the casino representative, if they of course appear here, why do you continue to accept deposits in fiat currency if you don’t have the ability to withdraw in fiat currency to Russian bank cards and don’t provide an alternative way to withdraw winnings? (like other casinos that care about their reputation and provide alternative withdrawals to crypto wallets etc. regardless of how the deposit was made, for example the Loft casino where I play and can withdraw winnings made from fiat deposits to a crypto wallet without any problems) Some measures need to be taken against such unscrupulous casinos that deliberately stall withdrawals, instead of helping to find an alternative way to resolve the withdrawal of winnings.
Please help me figure out my situation and get my winnings.
Discussion process (8)
Complaint statistics against Fastpay Casino
Claims against Fastpay Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 8, 2024 at 10:54 AM |
| Last revision | April 12, 2024 at 7:12 AM |
| Views | 416 |
Complaint Author
| Parameters | Fastpay Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Vitaldeluxe
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint has been filed against the platform
Published: April 12, 2024
Hello,Vyacheslav! The complaint can be closed,the winnings have been paid to me,thank you and the forum,that brought attention to my problem with the payout…
Apparently the complaint made itself known,at least they’ve started to do something…
Since 03.04.2024 at 16:00, the payout request has remained in processing status (in progress) – as of today, 5 days have already passed. And the question remains open: where and how my winnings will be paid out to me.
The money was returned to the balance,regarding the withdrawal there is no decision.
The casino administration approved the withdrawal to a crypto wallet.
Thanks to the Fastpay casino administration for approving my alternative withdrawal of winnings, I have no more complaints about the casino, the winnings have been received by me!
Complaint resolved