Joya Casino: access blocked and $310 not paid out
Complaint from apacespace to Joya Casino dated 11/10/23
I saw this casino on your forum, started playing, it began with a deposit that simply didn’t arrive – it got lost, in the end we resolved that issue, there were problems with the deposit on their side, then I wanted to withdraw as usual, it said that withdrawal is via email, so I wrote them at [email protected] and got no answer, they restricted access to my account – the account is verified and there were no problems, in the end via email I put 280 euros to a TRC-20 wallet, today they finally replied :
Hi Ilya,
We processed a payout to your account yesterday. Here is the transaction hash for your reference.
0cf067d7cffdf49f22d528933d1807bfd6006f369535ee0b19238e7e537a32dc
Best regards,
JOYA Payments Team
So they claim they sent me the money, even though I gave them a completely different address, different from the address in the hash
help me resolve this issue
Discussion process (3)
Complaint statistics against Joya Casino
Claims against Joya Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | November 10, 2023 at 12:55 PM |
| Last revision | April 11, 2024 at 7:34 AM |
| Views | 801 |
Complaint Author
| Parameters | Joya Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
apacespace
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
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The complaint has been sent to the casino
The casino ignored the requests
Complaint not resolved
A casino representative appeared:
The player is clearly a duplicate. Besides that, the player gave different answers to all the casino’s questions about moving to the UK and so on.
Complaint rejected