Kent Casino: asking for personal card details and not paying out $49
Complaint from Demyan66 to Kent Casino dated 3/13/24
I requested a withdrawal, they won’t pay out. I sent my passport, etc. I passed all 3 verification stages. In their profile verification section there isn’t even an item about the card. Only a selfie with the passport, registration confirmation and driver’s license. Then they started demanding card verification. I obliged and sent the card. They still won’t pay out, and it’s the same card I used for several deposits, they don’t let me use other methods. They’re asking to send personal account data, which is absolutely prohibited by law, personal data. In short, they’re doing everything possible to avoid paying the winnings.
Discussion process (6)
Complaint statistics against Kent Casino
Claims against Kent Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 13, 2024 at 8:48 AM |
| Last revision | March 25, 2024 at 2:39 PM |
| Views | 888 |
Complaint Author
| Parameters | Kent Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Demyan66
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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Complaint sent to the casino
Published: March 17, 2024
The casino doesn’t even respond)))
A follow-up notice has been sent to the casino
Hello.
At the moment the player still needs to verify their payment method in order to be able to withdraw funds.
We can see that you previously uploaded the card for verification, but the photo is not acceptable because you masked the card in the photo (the first 6 and last 4 digits of the card number must be visible, the CVV code must be hidden). In addition, you need to upload a statement for this card showing the cardholder’s full name, since the card is not personalized. This is necessary to confirm that the card belongs to you.
As we can see, you haven’t uploaded the required documents to complete the verification procedure and have used the funds for play. At the moment there are no funds available for withdrawal on the gaming balance.
context menu available
The player lost their balance
Complaint closed