Legzo Casino: hasn't paid out 6,500 RUB since 12.04.2024

Good day.
I want to file a complaint about the LEGZO casino project. They are not withdrawing my funds in the amount of 6,500 rubles. The withdrawal was requested on 12.04.24 (Friday), all conditions for a successful withdrawal were met, the withdrawal request status changed to “processing”, and the support staff assured me that the money would arrive within 24 hours. After a day passed I contacted them again to find out when the money would arrive, and the support then started talking about 5 business days, claiming that the delay is allegedly on the payment system side and there is nothing they can do. Having read complaints about the “royals”, it seems this has been practiced by them frequently lately. I understand that without the help of Latest I probably can’t do anything. Also, contacting support again with a request that if some glitch occurs and the money returns to the balance, can I change the withdrawal method to the Piastrix wallet, I received a refusal. Previously, when playing on their other projects “izzi, starda” they withdrew to my Piastrix wallet without problems even when deposits were made via SBP. Maybe my “loyalty system statuses” played a role there since they were the highest. (If needed I can attach screenshots). Even if the issue is with the “payment system”, they are your partners, and such delays should not affect players.