Monro Casino: since 14.04.2024 I cannot withdraw my 13,500 RUB

Monro Casino: since 14.04.2024 I cannot withdraw my 13,500 RUB

Resolved
Disputed casino
Reason
Payout delay
Amount
$144.25
Author
Alex191123
Status
Resolved
Date
4/16/24, 9:31 AM
Details Discussion Statistics Others Author

Complaint from Alex191123 to Monro Casino dated 4/16/24

Alex191123
Alex191123

Hello, dear platform. They can’t pay out 13,500 for the second day now, although I have the highest VIP status, and as soon as I got into the plus on this site, problems with payouts started right away. I lost a total of about 200-250k. I have withdrawn 350-400+ recently, and before that of course there were no problems withdrawing the “kopecks” 🙂 I wrote all this out to give the full picture; I’m writing to you here because usually after contacting your resource the problem was always solved immediately. Please help sort this out, because the support of this gaming site gives no specifics at all – at first they said wait 24 hours, now it’s just – wait, and we don’t know how long

I really hope for your help.

Image access restricted
Only the complaint author, casino representative, or 4LUCK administration can view images attached to the complaint.
Payout delay Total complaints: 5762
Resolved Total complaints: 13125
Coverage Views: 185
Casino Complaint

Discussion process (3)

avatar-3519
Administrator
Rank
18
Reputation
2 858
Publications
64 614
Subscribers
113
Registration
Nov 14, 2015

A complaint has been sent to the casino

0  
Please wait...
avatar-47967
Representative
Rank
7
Reputation
242
Publications
2 155
Subscribers
5
Registration
Aug 26, 2019

Hello, dear player! We apologize for the inconvenience caused. There were technical issues on the payment system’s side; everything is operating normally now.

Sincerely,
Monro Casino!

0  
Please wait...
avatar-3519
Administrator
Rank
18
Reputation
2 858
Publications
64 614
Subscribers
113
Registration
Nov 14, 2015

Complaint resolved

0  
Please wait...
Add your argument

This discussion is limited

You cannot participate in this discussion

Only the complainant, casino representative or administrators can participate in this arbitration. "Monro Casino: since 14.04.2024 I cannot withdraw my 13,500 RUB"

Casino Complaint

Complaint statistics against Monro Casino

Solved problems
95 from 97
Percentage solved
97.9 %
Avg complaint life time
9.8 дн.
Avg claim amount
$962.2
Casino Complaint

Claims against Monro Casino

Rejected
Monro Casino
Monro Casino
Account suspension
Claim Amount:
$300
4 weeks ago
I’ve been playing on Monro for quite a while, everything was fine, deposits and withdrawals too, but just recently they [...]
Rejected
Monro Casino
Monro Casino
Deposit not credited
Claim Amount:
$13
1 month ago
On the 9th I made a deposit, but when the time was up they wrote to me that the payment had not gone through, the histor [...]
Resolved
Monro Casino
Monro Casino
Payout delay
Claim Amount:
$848
2 months ago
Hello. I want to ask for help in figuring out the situation with withdrawing funds from MONRO Casino. I register [...]
Resolved
Monro Casino
Monro Casino
Canceled payout
Claim Amount:
$200
3 months ago
Good afternoon! I was wagering a bonus at Monro casino, the game was running on the bonus balance, the slot froze and cr [...]
Resolved
Monro Casino
Monro Casino
Deposit not credited
Claim Amount:
$180
4 months ago
Hello everyone! I made a deposit of 20,000 rubles. I sent the receipt and statement, but the deposit still has not come [...]
Resolved
Monro Casino
Monro Casino
Deposit not credited
Claim Amount:
$35.15
5 months ago
Hello. For a week now they haven't been able to credit the funds to my account. I write to support every day.. and every [...]
See all
Casino Complaint

Publication details

Parameters Posted on our site
Date added April 16, 2024 at 6:31 AM
Last revision April 17, 2024 at 3:16 PM
Views 185
Casino Complaint

Complaint Author

Parameters Monro Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
All rights reserved

All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.
4LUCK is an independent review portal and is not affiliated with, endorsed by, or operated by any of the brands described on this page.