MostBet Casino: blocked again for verification since 06.03.2024 with a balance of 2300 USD
Complaint from Vadim7878 to MostBet Casino dated 4/11/24
Good afternoon. Since autumn I’ve been playing on Mostbet, there was a block around New Year, I sent documents, had a video conference, then they unblocked me, everything was fine and then on March 6 they blocked me again — they asked for documents, I sent them — they asked for a video conference — I requested it, they scheduled it for April 8 at 10:40, I waited — they didn’t call — I wrote them an email asking why they don’t call and nothing is happening — the reply by evening — Your account is undergoing verification. At the end of this verification you will be notified via the attached contact information. Please wait for a response. More than a month has passed since the account was frozen and I don’t understand what’s going on, what to do at all, I provided the documents, I’m ready for a video conference, but apparently none of that is needed, just waiting for something unclear. Please help me figure this out.
Discussion process (4)
Complaint statistics against MostBet Casino
Claims against MostBet Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 11, 2024 at 11:12 AM |
| Last revision | April 16, 2024 at 3:25 PM |
| Views | 380 |
Complaint Author
| Parameters | MostBet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Vadim7878
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Hello, dear Vadim7878!
Thank you for your feedback. We understand your desire to receive a reply sooner. Account verification is carried out by all bookmakers. It is one of the security measures for customer accounts. Verification can take up to 60 days, and in rare cases longer. Account checking consists of a number of actions, each of which requires time.
We have reviewed the information and would like to inform you that your player account was unfrozen on 12.04.2024 as a result of the review. Please confirm that the complaint is closed.
Have a nice day!
Sincerely, Mostbet.
The account has been unlocked, thanks for the help and understanding.
Complaint resolved