MostBet Casino: keep asking the same things, won't pay out and closed account with $60
Complaint from Godala2 to MostBet Casino dated 2/29/24
I got a notification that my account was blocked for no clear reason. I contacted them by email, they wrote to provide a photo of my card and a selfie with it, a passport photo with my face, photos of my passport and SNILS. Skype login and ID. I gave all that to these scammers. Then they reply asking to provide the exact same stuff again. They probably don’t even read the emails there. And they answer once a week. I haven’t seen worse treatment from a company than this one – avoid this bookie.
Discussion process (8)
Complaint statistics against MostBet Casino
Claims against MostBet Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | February 29, 2024 at 7:26 AM |
| Last revision | March 25, 2024 at 8:32 AM |
| Views | 576 |
Complaint Author
| Parameters | MostBet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Godala2
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Hello, dear Godala2!
We’re sorry that you’ve formed a negative impression of our service. We understand your desire to get a reply sooner. From our side, our specialists process requests in the order they are received and always try to respond as quickly as possible.
We received the information – the thing is that some of the files you provided do not open, so we asked you again for photos of the card and a selfie with the card. Please send the requested files to id( @ )mostbet.com in a different format. We will be waiting for your message, thank you for your understanding!
Have a good day!
Sincerely, Mostbet.
Player, are you planning to respond to your complaint?
Published: March 16, 2024
I’ve already sent everything, did the video call, they said to wait for an answer
Hello, dear Godala2!
Thank you for the provided information. We have received information that your video call took place on 15.03.2024.
Account verification is a set of measures aimed primarily at preventing illegal and fraudulent actions against the player, as well as ensuring compliance with the established rules. Of course, the details of such work cannot be disclosed for obvious reasons. Similar checks are carried out in all bookmakers without exception. In our bookmaker the verification can take up to 60 days, and in rare cases longer. On our side, our specialists try to make a decision as quickly as possible. By registering with our bookmaker, you agree to these rules (the rules can be found on our website, clause 2.9).
At the end of the verification you will receive a notification at your contact email address. Thank you for your patience!
Have a good day!
Sincerely, Mostbet.
Hello, dear Godala2!
Thanks for waiting! We received information that your gaming account was unfrozen on 22.03.2024 following the review. Please confirm that the complaint is closed.
Have a good day!
Sincerely, Mostbet.
Published: March 22, 2024
yes thanks complaint resolved
Complaint resolved