MostBet Casino: my account was immediately frozen for $8,860 after a successful win
Reason
Account suspension
Amount
$8860
Author
Vren93
Status
Resolved
Date
4/15/24, 1:32 PM
Complaint from Vren93 to MostBet Casino dated 4/15/24
Vren93
Hello, please help resolve a problem with the casino after a successful win. My account was immediately frozen. I sent the documents right away, they checked them, then asked me to do a video verif, which I completed, and now the account is still frozen. My game account ID is 30795383. Please unfreeze the account.
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Discussion process (4)
Casino Complaint
Complaint statistics against MostBet Casino
Solved problems
302 from 315
Percentage solved
95.9 %
Avg complaint life time
12.6 дн.
Avg claim amount
$920.3
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 15, 2024 at 10:32 AM |
| Last revision | April 22, 2024 at 9:55 AM |
| Views | 424 |
Casino Complaint
Complaint Author
| Parameters | MostBet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Vren93
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
Hello, dear Vren93!
We are sorry that you have formed a negative impression of our service. We understand your wish to get a response faster. Account verification is a set of measures aimed primarily at preventing illegal and fraudulent actions against the player, as well as ensuring compliance with the established rules. Of course, for obvious reasons, the details of such work cannot be disclosed. Similar checks are carried out by all bookmakers without exception. In our bookmaker, verification can take up to 60 days, and in rare cases even longer. Our specialists try to make a decision as quickly as possible. By registering with our bookmaker, you agree to these rules (you can read the rules on our website, section 2.9).
At the end of the verification, you will receive a notification at your contact email address. Thank you for waiting!
Have a nice day!
Regards, Mostbet.
Hello, dear Vren93!
Thank you for waiting! We have received information that your gaming account was unfrozen on 18.04.2024 following the review. Please confirm that the complaint is closed.
Have a good day!
Sincerely, Mostbet.
Complaint resolved