Pin Up Casino: deposits totaling 29 USD not received since 19.04.2024
Complaint from Player1886 to Pin Up Casino dated 4/22/24
Didn’t think I’d come back here again. And hello again, Pinup. I made my first deposit on 19.04 for 1320, but messed up the transfer and sent 1300. I sent the receipt to the payment system and to support, my fault, it happens. They opened a ticket and… oh gods, the ticket review time is 120 hours! I guess without Vyacheslav Lenin they’ll only start dealing with it after 119 hours 59 minutes. Ticket number TS-1128629.
I decided to make another deposit at the same casino. Opened a ticket, topped up and voila, the same trick repeated. The number is correct, the deposit amount is correct, but… they opened a ticket, please wait 4-5 days (times may be extended)! I had ticket TS-1134267.
The support chat is a special kind of art, just made for templates. One girl kind of got involved in the issue, wrote to me very sorry, everyone has technical difficulties, yes! They do happen! But wherever I’ve encountered them, even with casinos from Latest’s blacklist, such issues were resolved in hours, not hundreds and not even tens of hours!!! I get the deposit, lose it, and goodbye forever.
Thanks in advance, Vyacheslav.
Discussion process (4)
Complaint statistics against Pin Up Casino
Claims against Pin Up Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 22, 2024 at 11:04 AM |
| Last revision | April 24, 2024 at 3:16 PM |
| Views | 156 |
Complaint Author
| Parameters | Pin Up Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Player1886
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Hello
We see that you have already contacted support earlier; the specialists are working on resolving this issue
We have now sent a request to the payment system and are waiting for a response – as soon as we receive it, we will immediately reply in this discussion and to your email
Hello!
The specialists have sorted everything out and credited the deposit on 2024-04-23 13:29:12 GMT+3.
For the second issue (TS-1134267) we received a response that your payment was not made to our details and is not successful. We recommend that you contact the bank that issued your card to trace the transaction.
Complaint resolved