Pin Up Casino: since 23.03.2024 my $11 deposit has not been credited
Reason
Deposit not credited
Amount
$10.81
Author
Shamil221
Status
Rejected
Date
4/3/24, 5:04 PM
Complaint from Shamil221 to Pin Up Casino dated 4/3/24
Shamil221
Good afternoon, please help , on 23.03.2024 a deposit of 1000 was made and the money never arrived, although the stated time frames have already passed
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Discussion process (6)
Casino Complaint
Complaint statistics against Pin Up Casino
Solved problems
550 from 555
Percentage solved
99.1 %
Avg complaint life time
8.9 дн.
Avg claim amount
$3006.2
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 3, 2024 at 2:04 PM |
| Last revision | April 18, 2024 at 3:04 PM |
| Views | 337 |
Casino Complaint
Complaint Author
| Parameters | Pin Up Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Shamil221
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
Published: April 7, 2024
No promotions. ?
Hello!
We can see that you already contacted support earlier and provided a new screenshot of the payment; the specialists are working on resolving this issue
We have sent a follow-up request to the payment system and are awaiting a response – as soon as we get it, we’ll post an update in this discussion and to your email
Hello
We apologize for the long delay in resolving this
Unfortunately, we are still waiting for a response from the payment provider. We are doing everything possible to resolve the situation as soon as possible.
Hello!
We received a response from the payment provider stating that the details to which the deposit was made were not issued to you. The funds were credited to another account to which those details were provided.
We noticed that another account has been registered using the email address listed in your profile. However, those details were not issued to that account either. Is it possible you have another account and the funds were credited to it?
We would also like to remind you that according to the rules, having more than one account is prohibited. We recommend contacting the website’s technical support chat to have one of the accounts blocked.
Complaint rejected