Play Fortuna Casino: my 2000 RUB deposit did not go through, please issue a no deposit bonus

I greet everyone,Vyacheslav 🤝!Play Fortuna is screwing over its loyal players again, I have been playing for more than one year, at the moment I am down $11,000 on the site, the game has been completely one-sided lately, so I started making deposits as small as possible compared with the ones I used to make before, and now I deposit 2k by card, but they are not credited to the balance.Support is a whole other story, it is just complete trash, they have been writing for 5 days straight that the issue will be resolved within 2 days, in some cases longer, and that the finance department is working tirelessly to solve the problem, but they do not even want to forward the request to the payment provider…I ask for a no-deposit bonus, a kind of compensation for the inconvenience, because I want to play, make a deposit, and through no fault of my own it did not reach the balance, I see no point in making another one, what if the same thing happens again and it gets stuck too.The point of my complaint is this, start respecting your players, you are constantly stingy with gifts, I demand proper compensation in the form of 10,000 rubles credited to my gaming balance, if the casino’s answer is negative then I ask you to block my account for 100 years with no right to restoration and you can keep those 2k that did not arrive as gifts for other players if the casino is that hard up for money!If these 2k are credited faster than the complaint is published, I will not gamble them away, I will wait for the complaint to be published and for a decision on it, same conditions!