Play Fortuna Casino: since 14.03.2024 they haven't verified the account and refuse to pay out $272
Reason
Verification issues
Amount
$272
Author
eggordki12
Status
Resolved
Date
3/18/24, 12:47 PM
Complaint from eggordki12 to Play Fortuna casino dated 3/18/24
eggordki12
Hi, I’ve been sending them verification photos for 3 days now, they demand that the frame shows the face, passport and an open profile tab. I shoot on an iPhone 12, the quality is very good, everything is visible without zooming, and there are no glares, but they still write that the photo quality is blurry, even though everything is clear and without zooming
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Discussion process (3)
Casino Complaint
Complaint statistics against Play Fortuna casino
Solved problems
469 from 470
Percentage solved
99.8 %
Avg complaint life time
94.5 ч.
Avg claim amount
$1518.7
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 18, 2024 at 9:47 AM |
| Last revision | March 20, 2024 at 8:17 AM |
| Views | 373 |
Casino Complaint
Complaint Author
| Parameters | Play Fortuna casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
eggordki12
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
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The complaint has been sent to the casino
Hello.
The player has already successfully completed verification and withdrawn the winnings.
Regards, Play Fortuna
Complaint resolved