PokerDom Casino: blocked for audit and withholding my big 93,460 RUB win
Complaint from Renata2001 to PokerDom Casino dated 3/25/24
Good afternoon. I created an account at PokerDom, verified myself. I played on my account and did not create multiaccounts, I topped up my balance by 1000-3000 RUB. A couple days ago I topped up 1000 RUB and won 97,000 rubles on the BarnFesteval game, I requested a withdrawal of 93,460 RUB and my account was blocked for an audit check. They blocked my account and confiscated all funds. How can I prove the legality of my actions and withdraw the funds? I believe their actions are unlawful because they block the account after a win, while during games and losses nothing happens
Discussion process (8)
Complaint statistics against PokerDom Casino
Claims against PokerDom Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 25, 2024 at 10:57 AM |
| Last revision | March 26, 2024 at 12:49 PM |
| Views | 997 |
Complaint Author
| Parameters | PokerDom Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Renata2001
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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An audit is not the same as confiscating your balance.
A complaint has been sent to the casino
I’m attaching additional screenshots of the correspondence.
By the email you provided in the complaint, the player’s account was not found. please confirm the email and nickname are correct
Published: March 25, 2024
Email rom****@bk.ru
Nickname renavbb
****55e00c3 part of the identification number
Published: March 25, 2024
Here, in the complaint header you indicated a mail.ru email
The data have been received and forwarded to the casino
Published: March 25, 2024
Sorry,was mistaken.
Why does “awaiting response from player” appear in the profile header?
The casino responded:
The player’s account was blocked for violating the site’s rules, namely: creating duplicate accounts at the casino.
As for the payout screenshots, the operator did indeed make a mistake and didn’t give correct information immediately, and reported the deduction a few minutes later, but the player modestly kept quiet and did not add that screenshot to the complaint.
In view of the above, the complaint is rejected.