R7 Casino: deposited $1,865 via Bitcoin, but only $1,100 was credited
Complaint from Irinaspb12 to R7 Casino dated 4/22/24
Hi everyone! be careful with this casino called R7. I saw it on YouTube and decided to play. I deposited $1865 in Bitcoin + a fee of $85 so $1940 left my wallet. The casino account received $1130 instead of the deposited amount. That’s the whole point. Support knows nothing, they say wait for an answer from the finance department. How long to wait I don’t know – a month, two, a year. In the blockchain explorer you can see $1865 on the account but the casino account shows 111.000₽. That’s the kind of casino it is
Discussion process (6)
Complaint statistics against R7 Casino
Claims against R7 Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 22, 2024 at 2:34 PM |
| Last revision | April 24, 2024 at 4:06 PM |
| Views | 1,093 |
Complaint Author
| Parameters | R7 Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Irinaspb12
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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A complaint has been sent to the casino
Published: April 22, 2024
I blocked the account, basically.Screw thoseee $700, let people just see who they are and that’s it.
Published: April 22, 2024
Don’t rush, I’ll sort out the situation
Published: April 22, 2024
I’ve already closed everything. Well, just imagine – I logged in in a good mood, made a deposit, the deposit was $86, only the network fee. I went into that dump and I see I have 111000k₽ on the balance. It just crushed me so much that I didn’t even want to play anymore. I just quickly drained that balance with one bet and blocked that profile. Just imagine how upsetting that was. And these managers: “we don’t know anything. Forward the info to the fin. department.” When will there be an answer? “we don’t know. But they will definitely reply and explain why so much money was credited.” Although you yourself can see from the screenshots what and how much was sent and how much should have arrived.
Hello.
As we can see, your request has already been reviewed, after which a response was sent to your email. An incorrect deposit amount was credited due to a technical error on the payment provider’s side. We apologize for the inconvenience caused by this.
By the administration’s decision, it was decided to credit the missing amount to your game balance, and additionally to credit compensation for this situation. In total, compensation of 80,000 RUB was credited to your real balance.
Since your account is currently blocked, you need to write a reply to our support email stating that you wish to unblock your account. After the account is unblocked you will be able to use the credited funds without restriction.
After contacting the chat and opening an account, the player’s deposit will be credited together with compensation.
Complaint resolved