RamenBet Casino: I received a 500 RUB bonus, then after wagering my balance was deducted by 6750 RUB
Complaint from RickySpanish777 to RamenBet Casino dated 4/2/24
Hello, a couple of days ago I received a 500 ruble bonus at the ramenbet casino with a x1 wagering requirement. After successfully clearing it I increased it to 6,750 rubles, made a 500 ruble deposit and completed full verification, then requested a withdrawal with a 10% fee. After that my account was blocked due to multi-accounting, but the accounts they showed me are not mine. By the moderation team’s decision the casino was supposed to reduce my balance to the amount of the deposit, but instead the money went into cashback in the amount of 470 rubles and then completely disappeared without ever reaching my balance. When I ask, the moderators reply that they are still looking into my situation. I ask them to help sort this out and return my winnings
Discussion process (3)
Complaint statistics against RamenBet Casino
Claims against RamenBet Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 2, 2024 at 8:49 AM |
| Last revision | April 5, 2024 at 8:29 AM |
| Views | 252 |
Complaint Author
| Parameters | RamenBet Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
RickySpanish777
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.
4LUCK is an independent review portal and is not affiliated with, endorsed by, or operated by any of the brands described on this page.
The complaint has been sent to the casino
Hello, RickySpanish777!
Unfortunately, during the review of your account we found duplicate accounts that were created for the purpose of abusing bonuses. This is a violation of the casino’s rules, so access was temporarily restricted and the winnings were declared invalid.
By the Administration’s decision the balance was adjusted to the amount of your deposit and after that you continued playing.
At the moment access to the account has been restored and we hope that no further violations will occur.
Thank you for contacting us and we wish you enjoyable play.
Sincerely, Ramenbet.
Complaint closed