Rox Casino: I message chat support, they reply with canned responses and refer to the payments team, unable to withdraw 7,000 RUB

Rox Casino: I message chat support, they reply with canned responses and refer to the payments team, unable to withdraw 7,000 RUB

Resolved
Disputed casino
Reason
Payout delay
Amount
$70
Author
Sashulik9257328098
Status
Resolved
Date
4/22/24, 1:02 PM
Details Discussion Statistics Others Author

Complaint from Sashulik9257328098 to ROX Casino dated 4/22/24

Sashulik9257328098
Sashulik9257328098

Hello, Rox casino is delaying my payout, saying the delay is on the payment system’s side, I keep writing in the chat and the answers are the same template over and over

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Payout delay Total complaints: 5762
Resolved Total complaints: 13125
Coverage Views: 217
Casino Complaint

Discussion process (3)

avatar-3519
Administrator
Rank
18
Reputation
2 858
Publications
64 614
Subscribers
113
Registration
Nov 14, 2015

The complaint has been sent to the casino

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avatar-47967
Representative
Rank
7
Reputation
242
Publications
2 155
Subscribers
5
Registration
Aug 26, 2019

Hello, dear player! Your withdrawal has been approved on our end and is currently being processed by the payment system. Sometimes this can take up to 5 days, but usually the funds arrive sooner. Please wait.

Sincerely,
Rox casino!

0  
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avatar-3519
Administrator
Rank
18
Reputation
2 858
Publications
64 614
Subscribers
113
Registration
Nov 14, 2015

Complaint resolved

0  
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Casino Complaint

Complaint statistics against ROX Casino

Solved problems
124 from 126
Percentage solved
98.4 %
Avg complaint life time
13.2 дн.
Avg claim amount
$1321.8
Casino Complaint

Claims against ROX Casino

Rejected
ROX Casino
ROX Casino
Account suspension
Claim Amount:
n/a
2 months ago
Hello! The situation is this: I used to play on this site all the time, lost more than a million rubles, and then they s [...]
Resolved
ROX Casino
ROX Casino
Other casino complaints
Claim Amount:
$640
4 months ago
Good afternoon, I played on the Rox site in April 2026, in June my cards were blocked because of a transaction that came [...]
Resolved
ROX Casino
ROX Casino
Payout delay
Claim Amount:
$927
4 months ago
Hello! I have already been waiting 10 days for my payout. At first I staked the full amount of 68442. Then they promised [...]
Resolved
ROX Casino
ROX Casino
Payout delay
Claim Amount:
$675
4 months ago
I got lucky and won several sports bets, deposited 10,000 rubles in crypto, my balance went up to 50,000 rubles, verifie [...]
Resolved
ROX Casino
ROX Casino
Deposit not credited
Claim Amount:
$68.17
5 months ago
The deposit has not arrived at casino rox for more than 12 hours, I made a deposit of 5000, and nothing, silence. Suppor [...]
Resolved
ROX Casino
ROX Casino
Payout delay
Claim Amount:
$246.61
5 months ago
Hello, today I finally decided to file a complaint about the Rox project. I should say right away that before leaving th [...]
See all
Casino Complaint

Publication details

Parameters Posted on our site
Date added April 22, 2024 at 10:02 AM
Last revision April 24, 2024 at 8:07 AM
Views 217
Casino Complaint

Complaint Author

Parameters ROX Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
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