Snach Casino: deposited without bonuses, won but can't withdraw 100,000 RUB
Status
Rejected
Date
4/5/24, 11:42 AM
Complaint from Dizelkauji to Snatch Casino dated 4/5/24
Dizelkauji
I made a deposit, without any bonuses or violations I won 100k, they are delaying payouts without any explanation, the account is fully verified.
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Discussion process (3)
Casino Complaint
Complaint statistics against Snatch Casino
Solved problems
10 from 12
Percentage solved
83.3 %
Avg complaint life time
9.3 дн.
Avg claim amount
$297.8
Casino Complaint
Claims against Snatch Casino
On the reaction of casino: 67 Hs
Snatch Casino
Hello. At the beginning, the Snatsh casino was paying out funds reliably... but then it suddenly demanded verification w [...]
Resolved
Snatch Casino
Good afternoon! I requested a crypto withdrawal of $110 at Snatch on 15.08. Support wrote that the maximum processing ti [...]
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Snatch Casino
Good day, it's already been a month since the deposit I made and I can't withdraw the funds, they said it was sent to th [...]
Unresolved
Snatch Casino
saw a complaint, decided to write too, they're stalling.
just like in the neighboring complaint, bonus wagered, dep $25, [...]
Unresolved
Snatch Casino
Good afternoon. On March 31st I used a promo code at the Snatch casino (screenshot attached) and successfully played thr [...]
Resolved
Snatch Casino
Hello, at this casino I cashed out $40 from a no-deposit. They told me to make a $25 deposit and wager x3. They paid out [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 5, 2024 at 8:42 AM |
| Last revision | April 11, 2024 at 1:31 PM |
| Views | 373 |
Casino Complaint
Complaint Author
| Parameters | Snatch Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Dizelkauji
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint sent to the casino
The casino responded:
The first request for 20,000 RUB was received on 2024-04-04 12:22:38 – canceled by the client on 2024-04-04 13:06:48
The second request for 50,000 RUB on 2024-04-04 13:32:36 – canceled by the client on 2024-04-04 15:00:40
The third/fourth requests for 50,000 RUB each, at 2024-04-04 15:46:09 and 2024-04-04 15:46:15 respectively – fell into the off-hours of the finance and KYC team, which re-checks documents. These requests were processed the next day, however they also didn’t make it into the payment run due to the client canceling the third request.
All withdrawals are processed and checked manually, and paid out manually; there was too little time for the first ones, and the third/fourth didn’t make it into the payment run.
As a result, the player lost the funds
Due to the fact that the player lost their funds.
Complaint closed