Sol Casino: 850 RUB missing after switching game

That’s right, I started playing Kamchatka at the time you wrote, sat in it for a long time, rose by 3,000 RUB, I play, I always watch my balance! There were 6,000 RUB pending withdrawal at that time. So, as you say, I played Kamchatka until 20:52, but I hit exit just when my balance dropped to the same amount I started with, about 2,450! I was betting 12 RUB, a bit before exiting I pressed some 15 RUB bets! When I exited at 20:52, the 6,000 RUB were still pending withdrawal, I go into Piastrix, nothing there, I refresh after a minute and the money is in place, meaning sometime between 20:52-21:00 the 6,000 RUB were withdrawn. At that time they immediately appeared in my Piastrix! After that I immediately entered the game Chance and there were already 1,683 RUB! After that I wrote to you right away! By the way, the Kamchatka session – from when I entered until I exited – I played without breaks and you can check by the bets, total wins and debits, who of us is lying! Well, if there are empty gaps during that time, about 2 minutes or more, that means you deleted something! So the session should be without gaps! Check and you’ll see that about 800 RUB were just deducted from me! No, of course maybe I’m crazy, I got carried away and didn’t notice, then of course I’ll apologize, but no one has noticed anything like this from me before! So check it, I’m confident in myself.

That’s no longer true! Before I exited this game I switched the bet to 15 rubles several times! I was playing at 12 and at 15! Look, I get it, if you now admit that the money was deducted just like that (or was deducted, I don’t know, whether intentionally or not, I’m inclined to think it’s some kind of glitch), that means that all players who play with you are not protected from such incidents on your part. So you’ll lie to the end! And what am I supposed to do now, the Casino I play at a lot did this and won’t admit it? What if it wasn’t 800, but 20 thousand!
This situation reminds me of that time when some person, possibly from this forum, knowing my email wanted to harm me and tried to log in with my email and change the password, the IP was different, of course! I got an email about it, I started calling you and telling you this, and your “bots” from support began insisting to me that there was no attempt to change anything. Even though I sent you a message from my email to you!!!! Did you agree???? No. I argued with your so-called operators for several days!!! Of course you didn’t admit it.
Here the story repeats again!

I’m less than certain that this happened on purpose. I’m 100% sure it was some kind of glitch.
But what bothered me most was your indifference! If you had at least looked into this situation, at least tried. If you had shown any interest; the operator could have, during that time, totaled up all my bets and totaled all the payouts from the Kamchatka slot, calculated the difference between those numbers!!!! That’s it!!! You would get a result!!! But no, you have people there who only write “clear your cache” and post new mirrors. And people are playing for real money and that kind of attitude toward customers is very annoying.
Besides, I was in a decent mood, actually even up a little – did I really need those pennies from you!
No, it’s just your indifference that pisses me off.
I kind of like your casino 🎰 and the principle seems to be: “say goodbye to people like that, go to another place!”

Vyacheslav, advise what to do in this situation. I don’t know. Just blow them off?! It annoys me that every time they brazenly lie and get away scot-free.

Thank you.