Up-X Casino: can't provide one of the cards for verification because it was closed
Complaint from Laked2292 to Up-X Casino dated 4/15/24
Hello to the forum members and administration.
The problem appeared out of the blue: I got a notification about account verification, I passed it but it was rejected because I didn’t provide enough cards, they “requested 2 more”. I provided one of them, but I didn’t have the second one – it’s already closed and I can’t provide it to the site tech support “UP-X”, to which tech support replied that without this card I won’t be able to complete verification, they need the physical plastic card. I contacted the bank and they said they can’t help in this situation. Now I don’t know how to pass this verif, I think a solution can be found here. I can provide all documents upon request.
Waiting for a proposed solution from the respondent
Discussion process (11)
Complaint statistics against Up-X Casino
Claims against Up-X Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 15, 2024 at 11:35 AM |
| Last revision | April 24, 2024 at 5:03 PM |
| Views | 624 |
Complaint Author
| Parameters | Up-X Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Laked2292
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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In such cases banks issue a certificate of card or account closure
Complaint sent to the casino
Published: April 15, 2024
I’m just wondering why they ask for so many cards?
Published: April 15, 2024
But they ask for the plastic
Good afternoon!
To verify your personal account, you can attach screenshots of the requested cards from your mobile banking app.
Sincerely, the UP-X team!
Published: April 17, 2024
I can provide all the docs
Published: April 17, 2024
He just said that I could submit an appeal to the head office, I did that, and the reply was just that my account is under restrictions; until the restrictions are lifted, they cannot provide the data
Published: April 17, 2024
I can’t attach it because the bank can’t issue it
Without explaining why
Good afternoon!
For further discussion of the situation that has arisen, please contact our manager via private messages : t( . )me/ManagerAnna_UP
Respectfully, the UP-X team!
Published: April 21, 2024
The issue isn’t being resolved, when I have details I’ll post them in the thread
A small update about the progress on resolving my issue.
The manager responds very rarely, once every two days is one thing.
The information they request is enormous.
To get through verification you have to gather an N-number of certificates/statements to prove the card is yours. “They requested 6 from me”
The issue is being resolved very slowly.
Vyacheslav, is it possible to speed up the resolution of my problem?
Thanks for the attention to the forum members and administration.
What we end up with:
One of the player’s old cards belongs to a completely different person
The player broke the casino’s rules
Complaint denied