Up-X Casino: has not paid out a small $12 win since April 18, 2024
Complaint from Irina73 to Up-X Casino dated 4/22/24
Hello. Since 18.04.24 (4 days) they haven’t been able to process a small withdrawal – 1200 rubles. Four times they returned it to my account and now it’s pending again. I’m sick of these copy-paste replies – the reason is the payment system. How is that? If I top up my account from Sberbank without any problems, but when withdrawing to the same card, and from a private individual no less! there are constant problems. Please help with the withdrawal. My ID: 11597424.
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Complaint statistics against Up-X Casino
Claims against Up-X Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 22, 2024 at 8:47 AM |
| Last revision | April 24, 2024 at 1:39 PM |
| Views | 224 |
Complaint Author
| Parameters | Up-X Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
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| Complaint Author |
Irina73
[email protected]
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| Fact-checked |
VyacheslavLenin
Complaint Specialist |
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The complaint has been sent to the casino
Good afternoon!
We can see that a single withdrawal was made from your gaming account and it was declined by the payment system, with the funds returned to your gaming balance. In that case we recommend attempting the withdrawal again or using an alternative withdrawal method.
Sincerely, the Up-X team!
Published: April 23, 2024
Not true! Since 18.04 you’ve been sending the amount back to me! And that happened 4 times! Have you already sunk to lying???
Good afternoon!
Previously, withdrawal cancellations were happening exclusively on the payment system’s side. We can see that after our recommendations you successfully managed to withdraw the funds to your account details.
Respectfully, the UP-X team!
Complaint resolved