Up-X Casino: unable to pay me 18,000 RUB since 14.04.2024

Up-X Casino: unable to pay me 18,000 RUB since 14.04.2024

Resolved
Disputed casino
Reason
Payout delay
Amount
$192.33
Author
omua001
Status
Resolved
Date
4/16/24, 4:32 PM
Details Discussion Statistics Others Author

Complaint from omua001 to Up-X Casino dated 4/16/24

omua001
omua001

Hello latestcasinobonuses administration.

It’s already the second day since the evening of April 14, 2024 that I can’t withdraw 18 000 rubles to my bank card.

The withdrawal is stuck in process, the operators say to wait up to 72 hours, but from past experience if a transaction doesn’t go through it is usually canceled and the money is returned to the account balance. In this case the money is just stuck on the site.

Please help in this situation

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Payout delay Total complaints: 5762
Resolved Total complaints: 13125
Coverage Views: 1,056
Casino Complaint

Discussion process (23)

avatar-3519
Administrator
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18
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Nov 14, 2015

The complaint has been sent to the casino

0  
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avatar-54736
Complaint Author
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3
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11
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28
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0
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Apr 16, 2024

7 days have passed , reactions 0

0  
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avatar-54736
Complaint Author
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3
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11
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28
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0
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Apr 16, 2024

Maybe give a reaction

0  
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avatar-54736
Complaint Author
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28
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Why is none of you answering?

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avatar-54736
Complaint Author
Rank
3
Reputation
11
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28
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0
Registration
Apr 16, 2024

Please, influence them somehow, I’m begging you – 71 hours have passed, almost 72, the payout still hasn’t arrived. Why is the UP X casino violating its own rules? Isn’t there any way to hold them accountable for breaking their own regulations?

0  
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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
Subscribers
0
Registration
Apr 16, 2024

Hello, the amount of 18,000 rubles still hasn’t been credited to my card, account. id12178534
payout id 62210500

0  
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avatar-38811
Representative
Rank
6
Reputation
151
Publications
996
Subscribers
4
Registration
Jan 16, 2023

Good day!

The funds are already being processed by the payment system, with the status “Processing”. The prescribed period can take up to 72 hours. Please wait.

Respectfully, the UP-X team!

0  
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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
Subscribers
0
Registration
Apr 16, 2024

Why are you not taking any action?

0  
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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
Subscribers
0
Registration
Apr 16, 2024

It’s been 8 days , no reaction and no answer

0  
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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
Subscribers
0
Registration
Apr 16, 2024

7 days have passed , reactions 0

0  
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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
Subscribers
0
Registration
Apr 16, 2024

What’s the problem, answer me ?

0  
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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
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0
Registration
Apr 16, 2024

Give an answer

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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
Subscribers
0
Registration
Apr 16, 2024

Give me an answer, please

0  
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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
Subscribers
0
Registration
Apr 16, 2024

Give an answer !

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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
Subscribers
0
Registration
Apr 16, 2024

Seems like you don’t care at all

0  
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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
Subscribers
0
Registration
Apr 16, 2024

Are you going to react at all ?

0  
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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
Subscribers
0
Registration
Apr 16, 2024

72 hours have passed , the money hasn’t arrived

0  
Please wait...
avatar-3519
Administrator
Rank
18
Reputation
2 858
Publications
64 614
Subscribers
113
Registration
Nov 14, 2015

Your complaint is being processed, you don’t need to submit new ones for the same case!

0  
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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
Subscribers
0
Registration
Apr 16, 2024

Why then does no one give an answer?

0  
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avatar-3519
Administrator
Rank
18
Reputation
2 858
Publications
64 614
Subscribers
113
Registration
Nov 14, 2015

Dialogue about it with the casino management

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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
Subscribers
0
Registration
Apr 16, 2024

Question closed
Thanks

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avatar-54736
Complaint Author
Rank
3
Reputation
11
Publications
28
Subscribers
0
Registration
Apr 16, 2024

Are you saying , that the dialogue is conducted only with the casino management ?

0  
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avatar-3519
Administrator
Rank
18
Reputation
2 858
Publications
64 614
Subscribers
113
Registration
Nov 14, 2015

Complaint resolved

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Casino Complaint

Complaint statistics against Up-X Casino

Solved problems
476 from 484
Percentage solved
98.3 %
Avg complaint life time
8.7 дн.
Avg claim amount
$4254.1
Casino Complaint

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1 week ago
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On the reaction of casino: 66 Hs
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Claim Amount:
$8166.92
2 weeks ago
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Casino Complaint

Publication details

Parameters Posted on our site
Date added April 16, 2024 at 1:32 PM
Last revision April 22, 2024 at 3:37 PM
Views 1,056
Casino Complaint

Complaint Author

Parameters Up-X Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
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