Up-X Casino: unable to withdraw $788 since 08.12.2023
Complaint from Okulana24 to Up-X Casino dated 3/18/24
Hello. In December 2023 I won at a casino via a combination of numbers. But the withdrawal of funds from my personal account has not been resolved as of 15.03.2024 due to the casino violating withdrawal deadlines. Since December 2023 tech support has issued 7 conditions for withdrawing funds from my account, requiring mandatory transfers in different amounts (1358, 5k, 8k, 10k, 13k, 15k, 6400, 4850 RUB) totaling 63,608 RUB, after payment of which they guaranteed the withdrawal of the winnings.
As a matter of principle I fulfilled all financial obligations and made all the transfers (I can send the receipts additionally), but tech support keeps delaying providing information about the withdrawal. Their responses to my financial queries are: “Wait”, “A specialist who works from 00:00 to 23:00 will contact you”, “the issue is being handled”, “expect the full amount to be withdrawn today”, etc. I can provide the chat history additionally.
A few days ago I was told that if I refused the next (fourth) mandatory transfer of 4850 RUB by March 12 for the so-called profit tax to the Central Bank, my account would be blocked and the winnings would not be withdrawable. This is unacceptable to me, since I intend to get back all the money I transferred during the entire correspondence with tech support, totaling 63,608 RUB ($692).
Before the last transfer of 4850 RUB for the tax I was told that within 2 hours a payment confirmation would be sent as proof of the withdrawal and the credit would be processed automatically within the next 2 hours. But as of 20:00 MSK on 15.03.24 none of the casino’s promises has been fulfilled. This is a gross violation of the casino’s obligations, which indicates possible fraud and extortion of funds under certain conditions, and can be initiated as a breach of federal legislation.
I await resolution of my withdrawal issues and the return of my personal funds, otherwise expect follow-up actions after this complaint including filing with the regulatory authorities with accusations of enrichment at the client’s expense due to extortion.
Discussion process (5)
Complaint statistics against Up-X Casino
Claims against Up-X Casino
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 18, 2024 at 9:12 AM |
| Last revision | March 19, 2024 at 11:27 AM |
| Views | 254 |
Complaint Author
| Parameters | Up-X Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Okulana24
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.
4LUCK is an independent review portal and is not affiliated with, endorsed by, or operated by any of the brands described on this page.
Complaint sent to the casino
Good afternoon!
The account shown in the screenshot is not associated with our site. We also never ask for additional transfers or payment of any commission. For this matter, please contact our manager on Telegram: @VrAnna_go
Sincerely, the UP-X team!
Published: March 18, 2024
Hello. Following your recommendation, I contacted manager Anna to resolve my problem. No response yet.
I will get back with feedback.
Good afternoon!
Our manager has provided you with an answer on this matter.
Sincerely, the UP-X team!
Unfortunately, the player really ran into a scam…
Complaint closed