Vavada Casino: disappointed with a birthday gift from my favorite casino

Vavada Casino: disappointed with a birthday gift from my favorite casino

Rejected
Disputed casino
Reason
Bonus not awarded
Amount
N/A
Author
Diaboba
Status
Rejected
Date
3/18/24, 1:35 PM
Details Discussion Statistics Others Author

Complaint from Diaboba to Vavada Casino dated 3/18/24

Diaboba
Diaboba

Here’s what players can expect

Good afternoon! Today is my birthday. That very day when many casino players receive gifts for their gaming activity. And here’s what I get at Vavada, the casino where I’ve been playing almost every day for 2 years.
So you understand, over the past 2 months I lost only at this casino 115,000 rubles (cashback for February was 7,000 rubles) and already for March 4,500
My average deposit is 1,500-2,000 rubles, and I play insanely often and every month I try to at least reach silver, and sometimes gold status. And what can I get once a year for such play?
2,000 rubles with a 10x wager. THIS IS A DISGRACE. I haven’t received a worse gift even in royals but a new account, even there 3,500.

Dear casino representative, I can’t even call such a gift anything other than a mockery. I understand that someone has a birthday every day, and it’s costly to give out large sums, but I don’t think it’s fair to give me such a terrible thing. I demand a recalculation.

You can review my recent deposits for the last 10 days in the screenshots.

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Bonus not awarded Total complaints: 817
Rejected Total complaints: 6081
Coverage Views: 3,795
Casino Complaint

Discussion process (6)

avatar-3519
Administrator
Rank
18
Reputation
2 858
Publications
64 614
Subscribers
113
Registration
Nov 14, 2015

The complaint has been sent to the casino

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avatar-21462
Representative
Rank
7
Reputation
263
Publications
1 892
Subscribers
7
Registration
Nov 14, 2019

Hello, Diaboba! We can’t find your account using the email provided in the complaint, please send your current details.

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avatar-44905
Complaint Author
Rank
2
Reputation
6
Publications
7
Subscribers
0
Registration
Nov 8, 2023

[email protected]
I used this one as the login

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avatar-21462
Representative
Rank
7
Reputation
263
Publications
1 892
Subscribers
7
Registration
Nov 14, 2019

We checked all the information, the bonus was issued to you completely correctly, there was no mistake on the manager’s part.
We are sorry that you are dissatisfied with this amount, but it fully complies with the regulations.
We wish you pleasant games and big wins!

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avatar-44905
Complaint Author
Rank
2
Reputation
6
Publications
7
Subscribers
0
Registration
Nov 8, 2023

Well with that attitude you can head off to Casino X and Joy. I was happy to play with you, but I’m not going to spend my money and nerves. This is just piggish behavior.

Not only can I get 1/3 of my gaming session once a year (some days I deposit 10k+), but there’s also a withdrawal limit and a 10x wager. Just shameful, disgraceful, and maximum disrespect. I’m blocking you.

You can close the complaint.

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avatar-3519
Administrator
Rank
18
Reputation
2 858
Publications
64 614
Subscribers
113
Registration
Nov 14, 2015

Complaint closed

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Casino Complaint

Complaint statistics against Vavada Casino

Solved problems
582 from 584
Percentage solved
99.7 %
Avg complaint life time
94.8 ч.
Avg claim amount
$714
Casino Complaint

Claims against Vavada Casino

On the reaction of player: 20 Hs
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Claim Amount:
n/a
4 days ago
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Resolved
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Payout delay
Claim Amount:
$1000
2 weeks ago
Hello, I requested a withdrawal of 90,000 rubles by phone number, I gave my first name, last name, patronymic, and which [...]
Rejected
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Other casino complaints
Claim Amount:
$66
2 weeks ago
Good day. A withdrawal refusal was recorded, VAVADA scammers! I will explain the gist without fluff, I made several depo [...]
Resolved
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Payout delay
Claim Amount:
$210
3 weeks ago
Good afternoon, on 23.09.2026 I requested a withdrawal, today is the 27th and the money still has not arrived, I contact [...]
Rejected
Vavada Casino
Vavada Casino
Account suspension
Claim Amount:
$543
3 weeks ago
I want to file a complaint about the most insane casino in history. I signed up at Vavada, made a deposit, played slots, [...]
Resolved
Vavada Casino
Vavada Casino
Issues with refunds
Claim Amount:
$475
4 weeks ago
Hello, dear Vyacheslav, I ask you to review my request, on the Vavada site I made a withdrawal to the Altyn wallet, Alty [...]
See all
Casino Complaint

Publication details

Parameters Posted on our site
Date added March 18, 2024 at 10:35 AM
Last revision March 19, 2024 at 12:06 PM
Views 3,795
Casino Complaint

Complaint Author

Parameters Vavada Casino complaint prepared and published
Published by 4LUCK Publisher
Complaint Author
Fact-checked VyacheslavLenin VyacheslavLenin Complaint Specialist | |
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