Vavada Casino: I played with real money and was told that bonuses have a maximum win of 8,000 RUB
Reason
Canceled payout
Amount
$813.49
Author
Snejok11rua
Status
Rejected
Date
4/22/24, 3:18 PM
Complaint from Snejok11rua to Vavada Casino dated 4/22/24
Snejok11rua
I decided to play on this project, deposited 4800 and lost, deposited 5000 and lost, once I took some bonuses, which I also successfully lost, topped up 3000, won a good amount from the bonus, and they said that I had bought it with bonuses (which were lost)
in general they turned the winnings from that bonus into 8000 rubles
pure scam
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Discussion process (4)
Casino Complaint
Complaint statistics against Vavada Casino
Solved problems
582 from 584
Percentage solved
99.7 %
Avg complaint life time
94.8 ч.
Avg claim amount
$714
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 22, 2024 at 12:18 PM |
| Last revision | April 24, 2024 at 2:43 PM |
| Views | 444 |
Casino Complaint
Complaint Author
| Parameters | Vavada Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Snejok11rua
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
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Complaint sent to the casino
Good afternoon. To examine the situation in detail, we need the email from your account.
There is no account registered with the email given in the complaint. Please check the correctness of the information and send it to us via private message or to a forum moderator.
We reviewed this situation carefully once again.
The maximum win amount during wagering with bonus funds is x10 the bonus + the amount of real funds spent. You had an active personal bonus of 500 rub with a wagering requirement of x10 and a cashout x10, so for this bonus the maximum win upon wagering = 5,000 rub. Your win (76k) was generated from bets placed with the bonus. Accordingly, the win amounted to the maximum possible – 5,000 rub.
At the time of wagering you made a deposit, which was used during the wagering, so in addition to the bonus win you were credited your 3,010.51 rub from the real balance. Accordingly, you were credited a bonus win in the amount of 8,010.51.
There is no violation here; the win was credited in accordance with the bonus terms.
Complaint rejected