Vavada Casino: recurring technical support problems, long response times
Reason
Other casino complaints
Amount
N/A
Author
Serjantov182
Status
Resolved
Date
3/12/24, 10:28 AM
Complaint from Serjantov182 to Vavada Casino dated 3/12/24
Serjantov182
they always reply in 2-3h, and for each thing you write they answered once about the depo, “be patient, wait another 2-3h and they’ll tell you what to do”, you send all the needed stuff, wait another 2-3h they’ll say they sent it for crediting, and there are a lot of such hiccups with support, they’ve been like this since December, I think it’s low-quality support
Image access restricted
Only the complaint author, casino representative, or 4LUCK administration can view images attached to the complaint. Casino Complaint
Discussion process (6)
Casino Complaint
Complaint statistics against Vavada Casino
Solved problems
582 from 584
Percentage solved
99.7 %
Avg complaint life time
94.8 ч.
Avg claim amount
$714
Casino Complaint
Claims against Vavada Casino
On the reaction of player: 20 Hs
Vavada Casino
On October 13, I decided to play at the Vavada casino. I made a $334 deposit and then thought I'd check the license. The [...]
Resolved
Vavada Casino
Hello, I requested a withdrawal of 90,000 rubles by phone number, I gave my first name, last name, patronymic, and which [...]
Rejected
Vavada Casino
Good day. A withdrawal refusal was recorded, VAVADA scammers! I will explain the gist without fluff, I made several depo [...]
Resolved
Vavada Casino
Good afternoon, on 23.09.2026 I requested a withdrawal, today is the 27th and the money still has not arrived, I contact [...]
Rejected
Vavada Casino
I want to file a complaint about the most insane casino in history. I signed up at Vavada, made a deposit, played slots, [...]
Resolved
Vavada Casino
Hello, dear Vyacheslav, I ask you to review my request, on the Vavada site I made a withdrawal to the Altyn wallet, Alty [...]
Casino Complaint
Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | March 12, 2024 at 7:28 AM |
| Last revision | March 25, 2024 at 4:27 PM |
| Views | 469 |
Casino Complaint
Complaint Author
| Parameters | Vavada Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Serjantov182
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
All rights reserved
All brands and trademarks mentioned on this page belong to their respective owners and are used for informational purposes only within the fair use terms.
4LUCK is an independent review portal and is not affiliated with, endorsed by, or operated by any of the brands described on this page.
Complaint sent to the casino
Good afternoon!
We apologize for the wait, but please note that on our project the support service operates 24/7 with no holidays or days off. You can contact us in any of the 17 site languages and in three different ways: write in the support chat on the site, to the email admin( @ )vavada( . )net, or send a direct message to any of our official social media accounts.
We really strive to promptly help resolve any gaming issues.
However, during times of high site load and a large number of inquiries, response times may have been increased. Also, some issues (for example, financial ones) are resolved not only on our side, so a reply may come later due to waiting for a response from the payment system or provider. At the same time, we do everything possible to ensure every player receives timely assistance. Once again we apologize for the inconvenience and sincerely hope such situations will not occur.
Published: March 12, 2024
I contact support once a month, I don’t write about trivial things, but I always notice that each message is answered in 2-5 hours, so to get a reply or help you need at least a 5-message dialogue from support – are you suggesting we monitor the support window 24/7?) support is awful, haven’t seen worse
Published: March 13, 2024
Good afternoon
As we noted earlier, waiting times may be increased due to heavy load and an influx of requests, nevertheless, we always try to resolve any issues promptly. For example, for your last enquiry via support chat the response time was 10 minutes. We sincerely hope for your understanding.
Published: March 17, 2024
They never replied to me within 10 minutes, that’s slander, I can send all the conversations with support.
A response was provided to the player.
Recommendations were also given to the casino to improve the quality of its technical support.
Complaint closed