Vavada Casino: withdrawal processed but 29,000 RUB not credited to card
Status
Resolved
Date
4/4/24, 9:40 AM
Complaint from Arteem27 to Vavada Casino dated 4/4/24
Arteem27
Hello, I made a withdrawal request for 29,000 rubles; after almost a day the withdrawal status changed to executed, but the money didn’t arrive on my card. Support replies that they successfully sent the funds to my details. I provided all statements to the casino support service. The money is still not here.
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Discussion process (10)
Casino Complaint
Complaint statistics against Vavada Casino
Solved problems
582 from 584
Percentage solved
99.7 %
Avg complaint life time
94.8 ч.
Avg claim amount
$714
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Publication details
| Parameters | Posted on our site |
|---|---|
| Date added | April 4, 2024 at 6:40 AM |
| Last revision | April 5, 2024 at 7:25 AM |
| Views | 674 |
Casino Complaint
Complaint Author
| Parameters | Vavada Casino complaint prepared and published |
|---|---|
| Published by |
4LUCK
Publisher
|
| Complaint Author |
Arteem27
[email protected]
|
| Fact-checked |
VyacheslavLenin
Complaint Specialist |
|
|
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Complaint has been sent to the casino
Hello
From our side the withdrawal was indeed executed successfully. If the funds still haven’t arrived on the card, please send either the site moderator or us in private messages here a bank statement in PDF format covering fully from April 3rd to today.
Published: April 4, 2024
Hello, it won’t allow me to send a PDF.
Here’s the statement from 03.04.2024-04.04.2024. My private messages say I can only send 1 message per day, so I’ll send it here.
I sent the statement in PDF format to the email personal_manager
Thanks for the information, we’ve sent a request to the payment system regarding this issue. As soon as there’s an answer – we’ll let you know immediately
Published: April 4, 2024
Thanks, I’m waiting.
The money has arrived, the issue is resolved, thanks.
Published: April 5, 2024
Good afternoon!
Great, we’re glad the situation was resolved
And we hope that going forward you will receive your winnings promptly and without delays!
Complaint resolved